# MessageBird (Bird): Flow Logs failures in EU

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-21 18:08 UTC · Resolved: 2026-09-21 21:36 UTC · Duration: 3.5 h
- Updates: 6 · Affected components: Engagement Platform / CRM - Flows  - Europe, Flows  - Europe
- [Vendor status page: https://stspg.io/86svyvk2ps85](https://stspg.io/86svyvk2ps85)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **investigating** 2026-09-21 18:08 UTC: We are currently investigating an issue in EU that is causing some flows to fail.
- **investigating** 2026-09-21 18:12 UTC: We are continuing to investigate this issue.
- **investigating** 2026-09-21 18:13 UTC: The current failure is in log retrieval not flow runs. Flows are running with out impact. Logs are failing to load upon request.
- **identified** 2026-09-21 19:09 UTC: We have identified the issue and are testing a fix. We expect logs to be available again with in an hour.
- **monitoring** 2026-09-21 21:30 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-21 21:36 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/sc6l5tvnslw2 · Markdown: https://rewindex.com/company/messagebird-bird/incidents/sc6l5tvnslw2.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/sc6l5tvnslw2 · Generated 2026-10-18T13:34:50.665Z