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MessageBird (Bird): Connectors failing for some customers.

Impact: majorStatus: resolvedStarted Resolved (5.0 h)7 updatesSource: stspg.io (opens in new tab)
Summary

MessageBird (Bird) reported a major outage affecting Connectors and CRM - Connectors for some customers in Asia (India), Europe and US (West). It started at 2026-08-06 17:05 UTC and was resolved at 2026-08-06 22:08 UTC, lasting 5 h 3 min. A fix was implemented, but the root cause was not disclosed.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Connectors - EuropeCRM - Connectors - EuropeConnectors - Asia (India)CRM - Connectors - Asia (India)Connectors - US (West)CRM - Connectors - US (West)

Timeline of updates

  1. investigating

    We are noticing failures in the connector service. We are investigating to identify the root cause

  2. identified

    The issue has been identified and a fix is being implemented.

  3. identified

    We are continuing to work on a fix for this issue.

  4. identified

    We identified the root cause and continuing to work on a fix for this issue.

  5. monitoring

    A fix has been implemented and we are monitoring the results.

  6. monitoring

    We are continuing to monitor for any further issues.

  7. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). MessageBird (Bird) profile · Recent MessageBird (Bird) incidents · Markdown · JSON