# MessageBird (Bird): Connectors failing for some customers.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-06 17:05 UTC · Resolved: 2026-08-06 22:08 UTC · Duration: 5.0 h
- Updates: 7 · Affected components: Connectors - Europe, CRM - Connectors - Europe, Connectors - Asia (India), CRM - Connectors - Asia (India), Connectors - US (West), CRM - Connectors - US (West)
- [Vendor status page: https://stspg.io/d4n0nhr8mydl](https://stspg.io/d4n0nhr8mydl)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Summary

MessageBird (Bird) reported a major outage affecting Connectors and CRM - Connectors for some customers in Asia (India), Europe and US (West). It started at 2026-08-06 17:05 UTC and was resolved at 2026-08-06 22:08 UTC, lasting 5 h 3 min. A fix was implemented, but the root cause was not disclosed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-06 17:05 UTC: We are noticing failures in the connector service. We are investigating to identify the root cause
- **identified** 2026-08-06 17:48 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-08-06 18:46 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-08-06 20:49 UTC: We identified the root cause and continuing to work on a fix for this issue.
- **monitoring** 2026-08-06 22:02 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-08-06 22:02 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-08-06 22:08 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-06 17:05 UTC: [Major incident: Connectors failing for some customers.](https://rewindex.com/change/i3ddaa1149b75ff.md)


---
Canonical: https://rewindex.com/company/messagebird-bird/incidents/nbzlwytlmkfc · Markdown: https://rewindex.com/company/messagebird-bird/incidents/nbzlwytlmkfc.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/nbzlwytlmkfc · Generated 2026-10-18T10:41:55.152Z