Changes / MessageBird (Bird) / Connectors failing for some customers.

MessageBird (Bird): Major incident: Connectors failing for some customers.

Summary

MessageBird (Bird) reported a major outage affecting Connectors and CRM - Connectors for some customers in Asia (India), Europe and US (West). It started at 2026-08-06 17:05 UTC and was resolved at 2026-08-06 22:08 UTC, lasting 5 h 3 min. A fix was implemented, but the root cause was not disclosed.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Connectors failing for some customers.
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-06 17:05 UTC
AddedResolved time#5
Before: not present
After: 2026-08-06 22:08 UTC
AddedAffected components#6
Before: not present
After: Connectors - Asia (India), Connectors - Europe, Connectors - US (West), CRM - Connectors - Asia (India), CRM - Connectors - Europe, CRM - Connectors - US (West)
AddedUpdateinvestigating#7
Before: not present
After: We are noticing failures in the connector service. We are investigating to identify the root cause
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdateidentified#9
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdateidentified#10
Before: not present
After: We identified the root cause and continuing to work on a fix for this issue.
AddedUpdatemonitoring#11
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdatemonitoring#12
Before: not present
After: We are continuing to monitor for any further issues.
AddedUpdateresolved#13
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Connectors failing for some customers. (this change)
MessageBird (Bird) reported a major outage affecting Connectors and CRM - Connectors for some customers in Asia (India), Europe and US (West). It started at 2026-08-06 17:05 UTC and was resolved at 2026-08-06 22:08 UTC, lasting 5 h 3 min. A fix was implemented, but the root cause was not disclosed.
Major incident

All MessageBird (Bird) changes → · MessageBird (Bird) profile · Markdown · JSON