# MessageBird (Bird): Major incident: Connectors failing for some customers.

**Summary:** MessageBird (Bird) reported a major outage affecting Connectors and CRM - Connectors for some customers in Asia (India), Europe and US (West). It started at 2026-08-06 17:05 UTC and was resolved at 2026-08-06 22:08 UTC, lasting 5 h 3 min. A fix was implemented, but the root cause was not disclosed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-06 17:05 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/d4n0nhr8mydl](https://stspg.io/d4n0nhr8mydl)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)
- Versions: before (none: first archived) → after incident\_version:122/nbzlwytlmkfc@9743427842cb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Connectors failing for some customers.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-06 17:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-06 22:08 UTC
```

**6. Added: Affected components**

```diff
+ Connectors - Asia (India), Connectors - Europe, Connectors - US (West), CRM - Connectors - Asia (India), CRM - Connectors - Europe, CRM - Connectors - US (West)
```

**7. Added: Update** (investigating) · 2026-08-06 17:05 UTC

```diff
+ We are noticing failures in the connector service. We are investigating to identify the root cause
```

**8. Added: Update** (identified) · 2026-08-06 17:48 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (identified) · 2026-08-06 18:46 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (identified) · 2026-08-06 20:49 UTC

```diff
+ We identified the root cause and continuing to work on a fix for this issue.
```

**11. Added: Update** (monitoring) · 2026-08-06 22:02 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**12. Added: Update** (monitoring) · 2026-08-06 22:02 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**13. Added: Update** (resolved) · 2026-08-06 22:08 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-06 17:05 UTC | Major incident: Connectors failing for some customers. (this change) | outage |

All MessageBird (Bird) changes: [timeline](https://rewindex.com/company/messagebird-bird/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3ddaa1149b75ff · Markdown: https://rewindex.com/change/i3ddaa1149b75ff.md · JSON: https://rewindex.com/api/v1/changes/i3ddaa1149b75ff · Generated 2026-10-18T02:28:32.236Z