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MessageBird (Bird): Intermittent issues installing WhatsApp channels

Impact: majorStatus: resolvedStarted Resolved (47 h)7 updatesSource: stspg.io (opens in new tab)
Summary

MessageBird reported a major incident preventing some customers from installing WhatsApp channels with pre-verified numbers across Channels and CRM - Channels in Asia (India), Europe and US (West). It began 2025-11-24 11:47 UTC and lasted 47 h 25 min, resolving at 2025-11-26 11:12 UTC after deploying a workaround for sign-up flow issues Meta identified on its end.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Channels - Asia (India)CRM - Channels - Asia (India)Channels - EuropeCRM - Channels - EuropeChannels - US (West)CRM - Channels - US (West)

Timeline of updates

  1. investigating

    We are investigating issues preventing some customers from installing WhatsApp channels.

  2. identified

    We have confirmed that impact is scoped to pre-verified numbers only. The issue has been escalated to Meta for further investigations.

  3. identified

    Meta's engineering team has been engaged for investigations.

  4. identified

    We are continuing investigations alongside Meta engineering teams.

  5. identified

    We are continuing investigations.

  6. identified

    Meta identified some issues regarding sign-up flows on their end and have provided a temporary workaround; we are in the process of confirming and deploying it.

  7. resolved

    We have deployed the proposed workaround and full service functionality has been restored.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). MessageBird (Bird) profile · Recent MessageBird (Bird) incidents · Markdown · JSON