# MessageBird (Bird): Intermittent issues installing WhatsApp channels

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-24 11:47 UTC · Resolved: 2025-11-26 11:12 UTC · Duration: 47 h
- Updates: 7 · Affected components: Channels - Asia (India), CRM - Channels - Asia (India), Channels - Europe, CRM - Channels - Europe, Channels - US (West), CRM - Channels - US (West)
- [Vendor status page: https://stspg.io/7wdwtpd3zjwb](https://stspg.io/7wdwtpd3zjwb)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Summary

MessageBird reported a major incident preventing some customers from installing WhatsApp channels with pre-verified numbers across Channels and CRM - Channels in Asia (India), Europe and US (West). It began 2025-11-24 11:47 UTC and lasted 47 h 25 min, resolving at 2025-11-26 11:12 UTC after deploying a workaround for sign-up flow issues Meta identified on its end. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-24 11:47 UTC: We are investigating issues preventing some customers from installing WhatsApp channels.
- **identified** 2025-11-24 12:36 UTC: We have confirmed that impact is scoped to pre-verified numbers only. The issue has been escalated to Meta for further investigations.
- **identified** 2025-11-24 17:43 UTC: Meta's engineering team has been engaged for investigations.
- **identified** 2025-11-25 09:30 UTC: We are continuing investigations alongside Meta engineering teams.
- **identified** 2025-11-26 09:25 UTC: We are continuing investigations.
- **identified** 2025-11-26 10:18 UTC: Meta identified some issues regarding sign-up flows on their end and have provided a temporary workaround; we are in the process of confirming and deploying it.
- **resolved** 2025-11-26 11:12 UTC: We have deployed the proposed workaround and full service functionality has been restored.

## Rewindex changes for this incident

- 2025-11-24 11:47 UTC: [Major incident: Intermittent issues installing WhatsApp channels](https://rewindex.com/change/i2ea4e47b95bc2b.md)


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/d63rjqnbzyj5 · Markdown: https://rewindex.com/company/messagebird-bird/incidents/d63rjqnbzyj5.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/d63rjqnbzyj5 · Generated 2026-10-18T09:44:01.061Z