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MessageBird (Bird): [EU and AP only] Missing contacts in some segments using contact events

Affected components: Contacts - Asia (India)CRM - Contacts - Asia (India)Contacts - EuropeCRM - Contacts - Europe

Timeline of updates

1. identified2025-11-28 16:43 UTC

   We have identified an issue affecting contact event segments in the EU and AP regions. Some segments may not include all contacts that match the event criteria. We are actively investigating and will provide updates as we work toward a resolution.

2. identified2025-11-28 17:01 UTC

   We are actively working on a fix. This issue only affects contacts that have not been updated since August 11, 2025.

3. identified2025-11-28 18:04 UTC

   The segmentation issue in the EU region has been resolved. As part of our fix, contact updates in the EU and AP regions are experiencing delays. We expect this to be resolved within the next few minutes.

4. monitoring2025-11-28 18:13 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved2025-11-28 19:52 UTC

   This incident has been resolved.

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