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MessageBird (Bird): High response times for analytics in US west

Impact: criticalStatus: resolvedStarted 2026-01-23 07:08 UTCResolved 2026-01-23 11:31 UTC (4.4 h)7 updatesSource: stspg.io

Summary

MessageBird (Bird) reported a critical degradation affecting Analytics - US (West) and CRM - Analytics - US (West), with high response times and problems viewing contacts and segments. It ran from 2026-01-23 07:08 UTC to 2026-01-23 11:31 UTC, lasting 4 h 23 min. A fix was implemented before resolution; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Analytics - US (West)CRM - Analytics - US (West)

Timeline of updates

investigating2026-01-23 07:08 UTC
We are currently investigating this issue.
identified2026-01-23 08:14 UTC
Customers are having problems seeing contacts and segments. The issue has been identified and the team is working on a fix.
identified2026-01-23 09:27 UTC
We are continuing to work on a fix for this issue.
identified2026-01-23 09:54 UTC
We are continuing to work on a fix for this issue.
identified2026-01-23 10:46 UTC
We are seeing an improvement: piled up inserts are processing and we hope to start restoring systems in some time.
monitoring2026-01-23 11:07 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-01-23 11:31 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: High response times for analytics in US west 2026-01-23 07:08 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). MessageBird (Bird) profile · Recent MessageBird (Bird) incidents · Markdown · JSON