# MessageBird (Bird): High response times for analytics in US west

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-01-23 07:08 UTC · Resolved: 2026-01-23 11:31 UTC · Duration: 4.4 h
- Updates: 7 · Affected components: Analytics - US (West), CRM - Analytics - US (West)
- [Vendor status page: https://stspg.io/1l5wm099qjm0](https://stspg.io/1l5wm099qjm0)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Summary

MessageBird (Bird) reported a critical degradation affecting Analytics - US (West) and CRM - Analytics - US (West), with high response times and problems viewing contacts and segments. It ran from 2026-01-23 07:08 UTC to 2026-01-23 11:31 UTC, lasting 4 h 23 min. A fix was implemented before resolution; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-01-23 07:08 UTC: We are currently investigating this issue.
- **identified** 2026-01-23 08:14 UTC: Customers are having problems seeing contacts and segments.  The issue has been identified and the team is working on a fix.
- **identified** 2026-01-23 09:27 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-01-23 09:54 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-01-23 10:46 UTC: We are seeing an improvement: piled up inserts are processing and we hope to start restoring systems in some time.
- **monitoring** 2026-01-23 11:07 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-01-23 11:31 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-01-23 07:08 UTC: [Critical incident: High response times for analytics in US west](https://rewindex.com/change/i9a52ae7bce155e.md)


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/6ljdq32xtpym · Markdown: https://rewindex.com/company/messagebird-bird/incidents/6ljdq32xtpym.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/6ljdq32xtpym · Generated 2026-10-18T12:32:46.584Z