Changes / MessageBird (Bird) / High response times for analytics in US west

MessageBird (Bird): Critical incident: High response times for analytics in US west

Summary

MessageBird (Bird) reported a critical degradation affecting Analytics - US (West) and CRM - Analytics - US (West), with high response times and problems viewing contacts and segments. It ran from 2026-01-23 07:08 UTC to 2026-01-23 11:31 UTC, lasting 4 h 23 min. A fix was implemented before resolution; no cause was stated.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 89%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: High response times for analytics in US west
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-01-23 07:08 UTC
AddedResolved time#5
Before: not present
After: 2026-01-23 11:31 UTC
AddedAffected components#6
Before: not present
After: Analytics - US (West), CRM - Analytics - US (West)
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateidentified#8
Before: not present
After: Customers are having problems seeing contacts and segments. The issue has been identified and the team is working on a fix.
AddedUpdateidentified#9
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdateidentified#10
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdateidentified#11
Before: not present
After: We are seeing an improvement: piled up inserts are processing and we hope to start restoring systems in some time.
AddedUpdatemonitoring#12
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#13
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: High response times for analytics in US west (this change)
MessageBird (Bird) reported a critical degradation affecting Analytics - US (West) and CRM - Analytics - US (West), with high response times and problems viewing contacts and segments. It ran from 2026-01-23 07:08 UTC to 2026-01-23 11:31 UTC, lasting 4 h 23 min. A fix was implemented before resolution; no cause was stated.
Major incident

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