# MessageBird (Bird): Critical incident: High response times for analytics in US west

**Summary:** MessageBird (Bird) reported a critical degradation affecting Analytics - US (West) and CRM - Analytics - US (West), with high response times and problems viewing contacts and segments. It ran from 2026-01-23 07:08 UTC to 2026-01-23 11:31 UTC, lasting 4 h 23 min. A fix was implemented before resolution; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-01-23 07:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1l5wm099qjm0](https://stspg.io/1l5wm099qjm0)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)
- Versions: before (none: first archived) → after incident\_version:122/6ljdq32xtpym@68bed296e031
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ High response times for analytics in US west
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-23 07:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-23 11:31 UTC
```

**6. Added: Affected components**

```diff
+ Analytics - US (West), CRM - Analytics - US (West)
```

**7. Added: Update** (investigating) · 2026-01-23 07:08 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2026-01-23 08:14 UTC

```diff
+ Customers are having problems seeing contacts and segments.  The issue has been identified and the team is working on a fix.
```

**9. Added: Update** (identified) · 2026-01-23 09:27 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (identified) · 2026-01-23 09:54 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**11. Added: Update** (identified) · 2026-01-23 10:46 UTC

```diff
+ We are seeing an improvement: piled up inserts are processing and we hope to start restoring systems in some time.
```

**12. Added: Update** (monitoring) · 2026-01-23 11:07 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**13. Added: Update** (resolved) · 2026-01-23 11:31 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-23 07:08 UTC | Critical incident: High response times for analytics in US west (this change) | degradation |

All MessageBird (Bird) changes: [timeline](https://rewindex.com/company/messagebird-bird/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i9a52ae7bce155e · Markdown: https://rewindex.com/change/i9a52ae7bce155e.md · JSON: https://rewindex.com/api/v1/changes/i9a52ae7bce155e · Generated 2026-10-18T01:30:28.595Z