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MessageBird (Bird): Intermittent issues installing WhatsApp channels

Affected components: Channels - Asia (India)CRM - Channels - Asia (India)Channels - EuropeCRM - Channels - EuropeChannels - US (West)CRM - Channels - US (West)

Timeline of updates

1. investigating2025-11-27 10:57 UTC

   We are investigating issues preventing some customers from installing WhatsApp channels for pre-verified numbers only.

2. identified2025-12-01 10:58 UTC

   We've identified the issue and are working with Meta (WhatsApp) to resolve it.

3. monitoring2025-12-02 14:33 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved2025-12-04 16:17 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). MessageBird (Bird) profile · Recent MessageBird (Bird) incidents · Markdown · JSON