# MessageBird (Bird): Intermittent issues installing WhatsApp channels

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-27 10:56 UTC · Resolved: 2025-12-04 16:17 UTC · Duration: 7 d
- Updates: 4 · Affected components: Channels - Asia (India), CRM - Channels - Asia (India), Channels - Europe, CRM - Channels - Europe, Channels - US (West), CRM - Channels - US (West)
- [Vendor status page: https://stspg.io/khrk7c0z3rvj](https://stspg.io/khrk7c0z3rvj)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **investigating** 2025-11-27 10:57 UTC: We are investigating issues preventing some customers from installing WhatsApp channels for pre-verified numbers only.
- **identified** 2025-12-01 10:58 UTC: We've identified the issue and are working with Meta (WhatsApp) to resolve it.
- **monitoring** 2025-12-02 14:33 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-12-04 16:17 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/qz9v7ndlhr8y · Markdown: https://rewindex.com/company/messagebird-bird/incidents/qz9v7ndlhr8y.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/qz9v7ndlhr8y · Generated 2026-10-18T09:46:11.644Z