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MessageBird (Bird): [Connectivity Platform] Conversations API seeing some errors with increased latency

Affected components: Connectivity Platform - Conversations - APIConversations - API

Timeline of updates

1. investigating2025-10-25 00:35 UTC

   We are seeing some small amount of API request acceptance errors on the conversations API on the Connectivity Platform. Some API calls are also experiencing increased latency. It is being actively investigated.

2. investigating2025-10-25 00:37 UTC

   We are continuing to investigate this issue.

3. identified2025-10-25 00:44 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring2025-10-25 01:26 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved2025-10-25 01:37 UTC

   This incident has been resolved.

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