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MessageBird (Bird): Slow processing of messages through Viber

Impact: majorStatus: resolvedStarted 2025-10-21 14:11 UTCResolved 2025-10-24 07:43 UTC (3 d)4 updatesSource: stspg.io

Summary

MessageBird (Bird) reported a major Viber messaging degradation from 2025-10-21 14:11 UTC to 2025-10-24 07:43 UTC, lasting 2 days 17 h. Sending was slow due to reduced processing rates from Viber, and a limited subset of customers could not send messages. The vendor confirmed sending was fully restored and resolved the incident.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Connectivity Platform - Conversations - APIConversations - API

Timeline of updates

investigating2025-10-21 14:11 UTC
We are currently experiencing slower than expected sending of messages through Viber due to a slowdown in processing rate from Viber.
investigating2025-10-23 12:11 UTC
A limited subset of customers are unable to send messages through Viber channel; investigation and remediations ongoing.
investigating2025-10-24 07:42 UTC
Ability to sent messages through Viber has been fully restored.
resolved2025-10-24 07:43 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Slow processing of messages through Viber 2025-10-21 14:11 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). MessageBird (Bird) profile · Recent MessageBird (Bird) incidents · Markdown · JSON