Changes / MessageBird (Bird) / Slow processing of messages through Viber
MessageBird (Bird): Major incident: Slow processing of messages through Viber
Summary
MessageBird (Bird) reported a major Viber messaging degradation from 2025-10-21 14:11 UTC to 2025-10-24 07:43 UTC, lasting 2 days 17 h. Sending was slow due to reduced processing rates from Viber, and a limited subset of customers could not send messages. The vendor confirmed sending was fully restored and resolved the incident.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 79%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Slow processing of messages through Viber
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-21 14:11 UTC
Before: not present
After: 2025-10-24 07:43 UTC
Before: not present
After: Connectivity Platform - Conversations - API, Conversations - API
Before: not present
After: We are currently experiencing slower than expected sending of messages through Viber due to a slowdown in processing rate from Viber.
Before: not present
After: A limited subset of customers are unable to send messages through Viber channel; investigation and remediations ongoing.
Before: not present
After: Ability to sent messages through Viber has been fully restored.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Slow processing of messages through Viber (this change) MessageBird (Bird) reported a major Viber messaging degradation from 2025-10-21 14:11 UTC to 2025-10-24 07:43 UTC, lasting 2 days 17 h. Sending was slow due to reduced processing rates from Viber, and a limited subset of customers could not send messages. The vendor confirmed sending was fully restored and resolved the incident. | Major incident |
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