# MessageBird (Bird): Slow processing of messages through Viber

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-21 14:11 UTC · Resolved: 2025-10-24 07:43 UTC · Duration: 3 d
- Updates: 4 · Affected components: Connectivity Platform - Conversations - API, Conversations - API
- [Vendor status page: https://stspg.io/509z3q1915yc](https://stspg.io/509z3q1915yc)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Summary

MessageBird (Bird) reported a major Viber messaging degradation from 2025-10-21 14:11 UTC to 2025-10-24 07:43 UTC, lasting 2 days 17 h. Sending was slow due to reduced processing rates from Viber, and a limited subset of customers could not send messages. The vendor confirmed sending was fully restored and resolved the incident. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-21 14:11 UTC: We are currently experiencing slower than expected sending of messages through Viber due to a slowdown in processing rate from Viber.
- **investigating** 2025-10-23 12:11 UTC: A limited subset of customers are unable to send messages through Viber channel; investigation and remediations ongoing.
- **investigating** 2025-10-24 07:42 UTC: Ability to sent messages through Viber has been fully restored.
- **resolved** 2025-10-24 07:43 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-21 14:11 UTC: [Major incident: Slow processing of messages through Viber](https://rewindex.com/change/ie80197f32e4101.md)


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/z1sthyqdpy3n · Markdown: https://rewindex.com/company/messagebird-bird/incidents/z1sthyqdpy3n.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/z1sthyqdpy3n · Generated 2026-10-18T09:58:52.553Z