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MessageBird (Bird): Wait step in automations having degraded performance

Affected components: CRM - Flows - US (West)Flows - US (West)CRM - Journey - US (West)Journey - US (West)

Timeline of updates

1. investigating2026-04-07 05:49 UTC

   We are currently investigating this issue.

2. monitoring2026-04-07 07:28 UTC

   We've identified the cause of the issue affecting wait steps in automations. A rapid spike in automation activity outpaced our infrastructure's autoscaling response, leading to a temporary processing backlog. Our systems have since scaled to meet demand and the backlog is expected to clear completely in 30mins.

3. resolved2026-04-07 08:32 UTC

   All backlog fully processed.

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