# MessageBird (Bird): Wait step in automations having degraded performance

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-07 05:49 UTC · Resolved: 2026-04-07 08:32 UTC · Duration: 2.7 h
- Updates: 3 · Affected components: CRM - Flows  - US (West), Flows  - US (West), CRM - Journey - US (West), Journey - US (West)
- [Vendor status page: https://stspg.io/z2z10yyxp2cf](https://stspg.io/z2z10yyxp2cf)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **investigating** 2026-04-07 05:49 UTC: We are currently investigating this issue.
- **monitoring** 2026-04-07 07:28 UTC: We've identified the cause of the issue affecting wait steps in automations. A rapid spike in automation activity outpaced our infrastructure's autoscaling response, leading to a temporary processing backlog. Our systems have since scaled to meet demand and the backlog is expected to clear completely in 30mins.
- **resolved** 2026-04-07 08:32 UTC: All backlog fully processed.


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/3m46mymssrd3 · Markdown: https://rewindex.com/company/messagebird-bird/incidents/3m46mymssrd3.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/3m46mymssrd3 · Generated 2026-10-18T11:36:30.759Z