Companies/MessageBird (Bird)/Incidents

MessageBird (Bird): Increased delivery latency for SMS service

Affected components: Connectivity Platform - SMS - SMPP - EU - SMPP02SMS - SMPP - EU - SMPP02Connectivity Platform - SMS - SMPP - EU - SMPP03SMS - SMPP - EU - SMPP03Connectivity Platform - SMS - Mail to SMS Relay ServiceSMS - Mail to SMS Relay ServiceConnectivity Platform - SMS - API V1SMS - API V1Connectivity Platform - SMS - APISMS - APIConnectivity Platform - SMS - SMPP - EU - SMPP01SMS - SMPP - EU - SMPP01Channels - Asia (India)Engagement Platform / CRM - Channels - Asia (India)Channels - EuropeEngagement Platform / CRM - Channels - EuropeChannels - US (West)Engagement Platform / CRM - Channels - US (West)

Timeline of updates

1. investigating2026-10-04 15:27 UTC

   Since 2:55 PM UTC, we are experiencing increased latency with our SMS service (API, SMPP, Mail to SMS). We are investigating the issue and will provide an update as soon as we have more information.

2. monitoring2026-10-04 15:41 UTC

   The situation has improved since 3:30 PM UTC. We are monitoring the services.

3. resolved2026-10-04 16:13 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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