# MessageBird (Bird): Increased delivery latency for SMS service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-04 15:27 UTC · Resolved: 2026-10-04 16:13 UTC · Duration: 47 min
- Updates: 3 · Affected components: Connectivity Platform - SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP02, Connectivity Platform - SMS - SMPP - EU - SMPP03, SMS - SMPP - EU - SMPP03, Connectivity Platform - SMS - Mail to SMS Relay Service, SMS - Mail to SMS Relay Service, Connectivity Platform - SMS - API V1, SMS - API V1, Connectivity Platform - SMS - API, SMS - API, Connectivity Platform - SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP01, Channels - Asia (India), Engagement Platform / CRM - Channels - Asia (India), Channels - Europe, Engagement Platform / CRM - Channels - Europe, Channels - US (West), Engagement Platform / CRM - Channels - US (West)
- [Vendor status page: https://stspg.io/n970zd3cmjwz](https://stspg.io/n970zd3cmjwz)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **investigating** 2026-10-04 15:27 UTC: Since 2:55 PM UTC, we are experiencing increased latency with our SMS service (API, SMPP, Mail to SMS).  We are investigating the issue and will provide an update as soon as we have more information.
- **monitoring** 2026-10-04 15:41 UTC: The situation has improved since 3:30 PM UTC. We are monitoring the services.
- **resolved** 2026-10-04 16:13 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/216l7nvwlw89 · Markdown: https://rewindex.com/company/messagebird-bird/incidents/216l7nvwlw89.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/216l7nvwlw89 · Generated 2026-10-19T23:36:03.941Z