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MessageBird (Bird): Failures executing journeys, processing contact events, segmentation and campaigns

Impact: minorStatus: resolvedStarted Resolved (7.7 h)7 updatesSource: stspg.io (opens in new tab)

Affected components: Campaigns - EuropeCRM - Campaigns - EuropeContacts - Asia (India)CRM - Contacts - Asia (India)CRM - Journey - EuropeJourney - EuropeContacts - US (West)CRM - Contacts - US (West)CRM - Journey - Asia (India)Journey - Asia (India)Contacts - EuropeCRM - Contacts - EuropeCRM - Journey - US (West)Journey - US (West)

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    The issue has been identified and a fix is being implemented.

  4. identified

    We are continuing to work on the issue. We see that there is very little impact at the moment but some underlying systems are still not stable.

  5. identified

    We are continuing to work on the issue. Multiple services have recovered. Contacts, Journeys and Campaigns still experience degraded performance.

  6. monitoring

    Systems have stabilized. We are continuously monitoring the services.

  7. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). MessageBird (Bird) profile · Recent MessageBird (Bird) incidents · Markdown · JSON