# MessageBird (Bird): Failures executing journeys, processing contact events, segmentation and campaigns

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-26 10:42 UTC · Resolved: 2025-11-26 18:23 UTC · Duration: 7.7 h
- Updates: 7 · Affected components: Campaigns - Europe, CRM - Campaigns - Europe, Contacts - Asia (India), CRM - Contacts - Asia (India), CRM - Journey - Europe, Journey - Europe, Contacts - US (West), CRM - Contacts - US (West), CRM - Journey - Asia (India), Journey - Asia (India), Contacts - Europe, CRM - Contacts - Europe, CRM - Journey - US (West), Journey - US (West)
- [Vendor status page: https://stspg.io/gvhx1nrjy8wj](https://stspg.io/gvhx1nrjy8wj)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **investigating** 2025-11-26 10:42 UTC: We are currently investigating this issue.
- **investigating** 2025-11-26 10:49 UTC: We are continuing to investigate this issue.
- **identified** 2025-11-26 11:17 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2025-11-26 12:24 UTC: We are continuing to work on the issue. We see that there is very little impact at the moment but some underlying systems are still not stable.
- **identified** 2025-11-26 15:14 UTC: We are continuing to work on the issue. Multiple services have recovered. Contacts, Journeys and Campaigns still experience degraded performance.
- **monitoring** 2025-11-26 16:14 UTC: Systems have stabilized. We are continuously monitoring the services.
- **resolved** 2025-11-26 18:23 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/25kc1s3gj9rj · Markdown: https://rewindex.com/company/messagebird-bird/incidents/25kc1s3gj9rj.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/25kc1s3gj9rj · Generated 2026-10-18T11:49:50.102Z