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MessageBird (Bird): Incoming calls to UK with one-way audio

Affected components: Connectivity Platform - Voice - Connectivity - GlobalVoice - Connectivity - Global

Timeline of updates

1. investigating2026-09-11 11:38 UTC

   We are currently investigating the issue with calls to UK numbers resulting in one-way audio

2. investigating2026-09-13 15:08 UTC

   We are working with the carrier to investigate and analyze this issue. We are observing this issue on some inbound calls to certain UK numbers.

3. resolved2026-09-16 11:43 UTC

   This incident has been resolved.

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