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MessageBird (Bird): Database Issue Causing Platform Performance Degradation
MessageBird (Bird) reported major database performance degradation in US (West), causing timeouts, slow responses, intermittent errors, delayed CDP synchronization and profile updates, and affected Campaigns operations. It started at 2026-01-27 18:56 UTC and resolved at 2026-01-27 21:10 UTC, lasting 2 h 13 min. The vendor identified problematic hardware, reported replacing it, and implemented a fix.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Contacts - US (West)CRM - Contacts - US (West)Analytics - US (West)CRM - Analytics - US (West)Campaigns - US (West)CRM - Campaigns - US (West)
Timeline of updates
- investigating
We are currently experiencing a database performance issue that is impacting multiple platform services. Customers may encounter timeouts, slow response times, and intermittent errors when accessing the following areas: * CDP (Customer Data Platform) - Data synchronization and profile updates may be delayed * Campaigns - Campaign creation, editing, and sending operations may be affected Our engineering team is actively investigating the database issue and working to restore normal service. We will provide updates as we make progress toward resolution.
- identified
The issue has been identified and a fix is being implemented.
- identified
The team has made additional adjustments and we have started seeing accelerated recovery of the cluster.
- identified
We have identified which hardware was causing the issues and are replacing it. We are already seeing some improvement and expect that to continue.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Database Issue Causing Platform Performance Degradation 2026-01-27 18:56 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). MessageBird (Bird) profile · Recent MessageBird (Bird) incidents · Markdown · JSON