# MessageBird (Bird): Database Issue Causing Platform Performance Degradation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-27 18:56 UTC · Resolved: 2026-01-27 21:10 UTC · Duration: 2.2 h
- Updates: 6 · Affected components: Contacts - US (West), CRM - Contacts - US (West), Analytics - US (West), CRM - Analytics - US (West), Campaigns - US (West), CRM - Campaigns - US (West)
- [Vendor status page: https://stspg.io/qlj3g3pdy12j](https://stspg.io/qlj3g3pdy12j)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Summary

MessageBird (Bird) reported major database performance degradation in US (West), causing timeouts, slow responses, intermittent errors, delayed CDP synchronization and profile updates, and affected Campaigns operations. It started at 2026-01-27 18:56 UTC and resolved at 2026-01-27 21:10 UTC, lasting 2 h 13 min. The vendor identified problematic hardware, reported replacing it, and implemented a fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-01-27 18:56 UTC: We are currently experiencing a database performance issue that is impacting multiple platform services. Customers may encounter timeouts, slow response times, and intermittent errors when accessing the following areas: \* CDP (Customer Data Platform) - Data synchronization and profile updates may be delayed \* Campaigns - Campaign creation, editing, and sending operations may be affected Our engineering team is actively investigating the database issue and working to restore normal service.  We will provide updates as we make progress toward resolution.
- **identified** 2026-01-27 19:55 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-01-27 20:27 UTC: The team has made additional adjustments and we have started seeing accelerated recovery of the cluster.
- **identified** 2026-01-27 20:31 UTC: We have identified which hardware was causing the issues and are replacing it. We are already seeing some improvement and expect that to continue.
- **monitoring** 2026-01-27 20:53 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-01-27 21:10 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-01-27 18:56 UTC: [Major incident: Database Issue Causing Platform Performance Degradation](https://rewindex.com/change/i21edea6e93d722.md)


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/8nn2j44kbw20 · Markdown: https://rewindex.com/company/messagebird-bird/incidents/8nn2j44kbw20.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/8nn2j44kbw20 · Generated 2026-10-18T09:41:09.840Z