Companies/Snyk/Incidents

Snyk: Delays in updating reporting data

Timeline of updates

1. resolved2021-12-17 16:34 UTC

   Please read our recent updates for more context on this incident. We’re pleased to report that the historical issue data in Snyk Reporting from November 30th to December 6th has now been backfilled. Our method here has been to run an insert query that effectively rolls forward all issues from the affected dates. This approach will give you much better data for these dates, and where we can, we will be refining this further to improve that accuracy. The total issue counts and list of issues in the issue tab are as up to date as our data freshness allows – at the moment this is up to 9 hours due to a rapid increase in the number of monitored projects as a result of the Log4Shell vulnerability. We are working hard to bring this data freshness back to a smaller, reliable window. Further work is already in progress to overhaul the reporting platform allowing for better reliability and scalability, and an RCA on this incident will be published in the coming days. Please feel free to reach out to support with any questions or concerns.

From Snyk’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.snyk.io (opens in new tab).

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