2026-09-04 14:23 UTC Data collection paused for some customers Vendor status page (opens in new tab) none 3.7 h 2026-08-13 10:58 UTC Growth customers not renewed on 12 Aug for one day Vendor status page (opens in new tab) none 0 min 2026-08-03 06:52 UTC Potentially all hotjar accounts with varying degrees of limited service. Vendor status page (opens in new tab) none -4852 min 2026-06-10 09:07 UTC Missing VOC Responses Vendor status page (opens in new tab) none 0 min 2026-01-27 20:53 UTC Potential login issues to Hotjar Vendor status page (opens in new tab) none 16 h 2026-01-20 08:07 UTC Surveys not opening in Hotjar application Vendor status page (opens in new tab) minor 59 min 2025-11-14 20:46 UTC Heatmaps: Issues Generating New Screenshots Vendor status page (opens in new tab) minor 2 d 2025-09-19 12:29 UTC Hotjar.com Down Vendor status page (opens in new tab) none -60 min 2025-09-19 09:18 UTC VoC issues Vendor status page (opens in new tab) none -1278 min 2025-09-11 11:04 UTC Investigating Issues with Interview Scheduling Timezones Vendor status page (opens in new tab) none 4 d 2025-08-26 20:26 UTC Error when fetching User Attributes Vendor status page (opens in new tab) none 24 h 2025-04-08 15:26 UTC Survey changes are not saving correctly Vendor status page (opens in new tab) none 1.5 h 2025-03-17 14:13 UTC Hotjar.com down for some users Vendor status page (opens in new tab) none 0 min 2025-02-28 15:05 UTC Hotjar.com did not capture data for some users on free plans between Jan 22-Feb 28 Vendor status page (opens in new tab) none 0 min 2025-02-19 16:58 UTC Surveys not recording impressions metric Vendor status page (opens in new tab) none 1.1 h 2025-01-21 11:34 UTC Unable to verify tag installation Vendor status page (opens in new tab) none 3.9 h 2025-01-20 07:44 UTC Ask Tools Temporarily Unavailable Vendor status page (opens in new tab) none 28 h 2024-12-12 16:42 UTC Some users can't access the individual survey from the survey list page Vendor status page (opens in new tab) none 1.4 h 2024-11-28 09:48 UTC Insights sporadically unavailable Vendor status page (opens in new tab) none 36 min 2024-11-25 11:31 UTC Engage is unavailable Vendor status page (opens in new tab) none 1.1 h 2024-11-14 19:09 UTC Session ingestion lag Vendor status page (opens in new tab) minor 21 h 2024-09-27 09:14 UTC Some users are experiencing issues logging in. Vendor status page (opens in new tab) none 1.4 h 2024-09-25 11:16 UTC Survey Templates Unavailable Vendor status page (opens in new tab) none 29 min 2024-09-11 12:42 UTC Reactivation issue Vendor status page (opens in new tab) none 20 h 2024-09-03 11:29 UTC Translation issues in Insights Vendor status page (opens in new tab) none 2.5 h 2024-08-30 09:20 UTC Survey creation errors Vendor status page (opens in new tab) none 40 min 2024-08-22 13:32 UTC Some customers unable to modify their subscription Vendor status page (opens in new tab) none 50 min 2024-07-17 08:55 UTC Errors when loading Hotjar Insights Vendor status page (opens in new tab) none 3.1 h 2024-06-07 10:37 UTC Bundle Discount applied incorrectly to some accounts Vendor status page (opens in new tab) none 3 d 2024-06-03 17:24 UTC Some session data not being ingested Vendor status page (opens in new tab) critical 40 h 2024-06-03 09:31 UTC Ask responses briefly rejected Vendor status page (opens in new tab) none 0 min 2024-05-30 14:16 UTC Some plans not correctly activated Vendor status page (opens in new tab) none 8 d 2024-05-15 11:54 UTC Some upgrades not billed correctly Vendor status page (opens in new tab) none 13 d 2024-05-06 08:50 UTC Hotjar.com outage Vendor status page (opens in new tab) none 0 min 2024-04-24 20:20 UTC Survey responses with User Attributes containing datetimes are not triggering Zaps in Zapier Vendor status page (opens in new tab) minor 19 h 2024-04-18 14:13 UTC Sign-up flow leads to Survey creation instead of Overview page Vendor status page (opens in new tab) none 3.0 h 2024-04-08 11:37 UTC Slack integration cannot be enabled Vendor status page (opens in new tab) none 1.9 h 2024-04-02 15:02 UTC Issues with billing system Vendor status page (opens in new tab) critical 2.6 h 2024-04-02 12:10 UTC Some trials have been deactivated Vendor status page (opens in new tab) none 25 h 2024-03-27 22:25 UTC Session capture partially affected Vendor status page (opens in new tab) none 3.0 h 2024-03-22 19:34 UTC Heatmaps screenshots not generating Vendor status page (opens in new tab) none 1.9 h 2024-03-11 20:09 UTC Some users run into "Something went wrong. please try again later." error Vendor status page (opens in new tab) none 1.6 h 2024-03-11 10:54 UTC Elevated latency causing slow performance Vendor status page (opens in new tab) none 3.0 h 2024-03-06 10:08 UTC Delays in sampling calculations Vendor status page (opens in new tab) none 2.1 h 2024-03-05 15:54 UTC 'Sign in with Google' is unavailable Vendor status page (opens in new tab) none 41 min 2024-03-04 10:28 UTC Delay in activating Hotjar trials Vendor status page (opens in new tab) none 21 min 2024-02-28 16:10 UTC Custom colors not working for full-screen surveys Vendor status page (opens in new tab) none 1.1 h 2024-02-23 10:39 UTC Ask screenshots delayed processing Vendor status page (opens in new tab) none 41 min 2024-02-21 14:05 UTC The project creation page in Interviews is not loading properly Vendor status page (opens in new tab) none 48 min 2024-02-19 11:23 UTC Price preview shows incorrect pricing when moving to yearly Vendor status page (opens in new tab) none 1.3 h 2024-02-15 16:14 UTC Abandon Surveys Not Appearing Vendor status page (opens in new tab) none 17 h 2024-02-14 14:11 UTC Some users of Microsoft email not receiving registration emails Vendor status page (opens in new tab) none 14 d 2024-02-14 13:59 UTC Significant drop in error capture events Vendor status page (opens in new tab) none 2.5 h 2024-02-14 09:51 UTC Ask features unavailable for some users Vendor status page (opens in new tab) none 46 min 2024-02-13 13:01 UTC Antivirus alerts for the Hotjar script Vendor status page (opens in new tab) none 20 h 2024-02-13 12:18 UTC Elevated failure rate in sampling value calculations Vendor status page (opens in new tab) none 1.2 h 2024-02-12 13:15 UTC Redirect error for anonymous users Vendor status page (opens in new tab) none 20 h 2024-02-08 17:39 UTC Accounts created in the past 24 hours may not have access to their full list of tools. Vendor status page (opens in new tab) none 16 h 2024-02-06 11:46 UTC Hotjar Insights isn't loading Vendor status page (opens in new tab) none 3.6 h 2024-02-02 18:12 UTC Some customers can't access their paid features Vendor status page (opens in new tab) none 4.5 h 2024-02-01 12:17 UTC Highlights snippets not being generated Vendor status page (opens in new tab) none 1.6 h 2024-01-31 14:40 UTC Processing delay in Recordings Vendor status page (opens in new tab) none 1.4 h 2024-01-30 17:27 UTC Sign-up verification code email not being received or received with delay for some users Vendor status page (opens in new tab) none 2 min 2024-01-25 21:21 UTC Customer emails aren't reaching our Support team Vendor status page (opens in new tab) none 17 h 2024-01-24 08:53 UTC Overview page not loading Vendor status page (opens in new tab) none 1.5 h 2024-01-23 13:59 UTC Slack integration temporarily unavailable Vendor status page (opens in new tab) none 1.8 h 2024-01-19 09:38 UTC Errors playing Recordings on Safari 15 Vendor status page (opens in new tab) none 6.2 h 2024-01-16 21:12 UTC Ask (Feedback and Surveys) screenshots delayed Vendor status page (opens in new tab) none 38 min 2024-01-12 19:59 UTC Survey responses not linking to recordings Vendor status page (opens in new tab) none 3 d 2024-01-12 13:28 UTC Recordings loading indefinitely Vendor status page (opens in new tab) none 1.4 h 2024-01-03 14:11 UTC Zapier Integration Authentication Issue Vendor status page (opens in new tab) none 19 h 2023-12-20 11:47 UTC Dismissing a full screen survey makes the page freeze Vendor status page (opens in new tab) none 49 min 2023-12-12 13:29 UTC Permissions issues for modifying Hotjar settings and loading Insights data Vendor status page (opens in new tab) none 1.9 h 2023-12-12 12:54 UTC Highlights and screenshots are experiencing delayed processing, viewing shared recordings may redirect user to login page Vendor status page (opens in new tab) none 3.3 h 2023-12-12 09:51 UTC When switching the status of the survey in the last section of the wizard (summary), the questions will be reset to the default ones. Vendor status page (opens in new tab) none 1.7 h 2023-12-11 17:30 UTC Surveys not saving position settings Vendor status page (opens in new tab) none 51 min 2023-12-07 11:17 UTC Recordings not displaying the correct CSS Vendor status page (opens in new tab) none 2.9 h 2023-12-06 10:20 UTC Share recordings not working Vendor status page (opens in new tab) none 37 min 2023-11-30 15:02 UTC Sampling not working as expected for some sites Vendor status page (opens in new tab) none 18 h 2023-11-29 18:40 UTC Processing Survey responses being delayed Vendor status page (opens in new tab) none 47 min 2023-11-29 08:49 UTC Engage Dashboard not loading Vendor status page (opens in new tab) none 1.3 h 2023-11-28 14:46 UTC Trouble processing session data Vendor status page (opens in new tab) none 3 d 2023-11-21 15:58 UTC Some Recordings don't apply the correct CSS Vendor status page (opens in new tab) none 35 min 2023-11-17 09:16 UTC Engage is currently down Vendor status page (opens in new tab) none 12 min 2023-11-17 08:32 UTC Error Saving 'next if skipped' logic Surveys Vendor status page (opens in new tab) none 2.9 h 2023-11-14 15:39 UTC Some customers experience issues making payments or updating payment details Vendor status page (opens in new tab) none 1.7 h 2023-11-10 11:36 UTC Some customers on paid plans cannot access paid features Vendor status page (opens in new tab) none 2.7 h 2023-11-09 12:44 UTC Ask AI Sentiment Analysis processing stopped Vendor status page (opens in new tab) none 23 h 2023-11-08 14:34 UTC Ask AI features not working Vendor status page (opens in new tab) none 1.8 h 2023-11-08 10:07 UTC Canadian VAT numbers will not validate Vendor status page (opens in new tab) none 2.3 h 2023-11-07 13:58 UTC AI sentiment analysis for surveys isn't working in some cases Vendor status page (opens in new tab) none 17 h 2023-11-07 07:56 UTC Interviews page in Hotjar Insights won't load Vendor status page (opens in new tab) none 2.2 h 2023-10-30 19:15 UTC Engage is currently down Vendor status page (opens in new tab) none 4.2 h 2023-10-24 14:15 UTC Price preview errors Vendor status page (opens in new tab) none 1.1 h 2023-10-24 07:05 UTC Session processing is delayed Vendor status page (opens in new tab) none 8.5 h 2023-10-23 07:14 UTC Heatmap screenshots are timing out Vendor status page (opens in new tab) none 1.7 h 2023-10-20 11:42 UTC User Lookup deletion is not working for Ask Responses Vendor status page (opens in new tab) none 1.6 h 2023-10-19 13:15 UTC Some sites are not showing survey responses Vendor status page (opens in new tab) none 3.6 h 2023-10-19 11:28 UTC Plan changes not reflected in Insights Vendor status page (opens in new tab) none 56 min 2023-10-19 08:21 UTC Interviews page not loading Vendor status page (opens in new tab) none 29 min