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Hotjar: Some customers unable to modify their subscription

Impact: noneStatus: resolvedStarted Resolved (50 min)4 updatesSource: stspg.io (opens in new tab)

Timeline of updates

  1. investigating

    We've received reports that customers are unable to modify their subscription. Our team is investigating this issue and plan to get this resolved as soon as possible.

  2. identified

    Our engineers have identified the issue and are working on a fix.

  3. monitoring

    Our engineers have implemented a fix for this issue and customers should now be able to manage their subscriptions without error. We will continue to monitor this situation to confirm that the fix was successful.

  4. resolved

    This incident is resolved. Thanks for bearing with us!

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hotjar profile · Recent Hotjar incidents · Markdown · JSON