# Hotjar: Some customers unable to modify their subscription

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-08-22 13:32 UTC · Resolved: 2024-08-22 14:21 UTC · Duration: 50 min
- Updates: 4
- [Vendor status page: https://stspg.io/9bdh0p1c7tz2](https://stspg.io/9bdh0p1c7tz2)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **investigating** 2024-08-22 13:32 UTC: We've received reports that customers are unable to modify their subscription. Our team is investigating this issue and plan to get this resolved as soon as possible.
- **identified** 2024-08-22 13:38 UTC: Our engineers have identified the issue and are working on a fix.
- **monitoring** 2024-08-22 13:49 UTC: Our engineers have implemented a fix for this issue and customers should now be able to manage their subscriptions without error. We will continue to monitor this situation to confirm that the fix was successful.
- **resolved** 2024-08-22 14:21 UTC: This incident is resolved. Thanks for bearing with us!


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Canonical: https://rewindex.com/company/hotjar/incidents/m8vmj1gsmyxc · Markdown: https://rewindex.com/company/hotjar/incidents/m8vmj1gsmyxc.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/m8vmj1gsmyxc · Generated 2026-10-19T02:55:32.823Z