Hotjar change history
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Some session data not being ingested Hotjar reported a critical degradation in which some session data was not being ingested, affecting session capture. It started at 2024-06-03 17:24 UTC and was resolved at 2024-06-05 09:22 UTC, lasting 39 h 57 min. Engineers deployed temporary session-capture changes and restored ingestion to regular levels while working with their cloud provider; no root cause was stated. | Major incident | |
| Critical incident: Issues with billing system Hotjar reported a critical billing-system outage starting 2024-04-02 15:02 UTC, with access to checkout and invoices temporarily disabled during investigation. The incident was resolved at 2024-04-02 17:41 UTC; the recorded duration was 2 h 38 min. | Major incident |