# Hotjar change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [Hotjar](https://rewindex.com/company/hotjar.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 2 | 2 | 2024-06-03 17:24 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2024-06-03 17:24 UTC | Major incident | [Critical incident: Some session data not being ingested](https://rewindex.com/change/i665af5abdde63c.md) | degradation | Hotjar reported a critical degradation in which some session data was not being ingested, affecting session capture. It started at 2024-06-03 17:24 UTC and was resolved at 2024-06-05 09:22 UTC, lasting 39 h 57 min. Engineers deployed temporary session-capture changes and restored ingestion to regular levels while working with their cloud provider; no root cause was stated. |
| 2024-04-02 15:02 UTC | Major incident | [Critical incident: Issues with billing system](https://rewindex.com/change/i857f5bb8d27209.md) | outage | Hotjar reported a critical billing-system outage starting 2024-04-02 15:02 UTC, with access to checkout and invoices temporarily disabled during investigation. The incident was resolved at 2024-04-02 17:41 UTC; the recorded duration was 2 h 38 min. |


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Canonical: https://rewindex.com/company/hotjar/changes · Markdown: https://rewindex.com/company/hotjar/changes.md · JSON: https://rewindex.com/api/v1/companies/hotjar/changes · Generated 2026-10-18T02:53:42.854Z