Changes / Hotjar / Issues with billing system
Hotjar: Critical incident: Issues with billing system
Summary
Hotjar reported a critical billing-system outage starting 2024-04-02 15:02 UTC, with access to checkout and invoices temporarily disabled during investigation. The incident was resolved at 2024-04-02 17:41 UTC; the recorded duration was 2 h 38 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Issues with billing system
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After: critical
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After: resolved
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After: 2024-04-02 15:02 UTC
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After: 2024-04-02 17:41 UTC
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After: Application - insights.hotjar.com, insights.hotjar.com
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After: We’re investigating an issue with our billing system. We have temporarily deactivated access to it whilst we investigate. Thanks for your patience whilst we look into this.
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After: We have temporarily disabled access to the checkout process and invoices while we investigate this issue. We'll be sure to post an update as soon as these features are back available again.
Thanks for you patience while we look into this!
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After: This incident is now resolved. Thanks for bearing with us!
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After: This incident is now resolved. Thanks for bearing with us!
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Issues with billing system (this change) Hotjar reported a critical billing-system outage starting 2024-04-02 15:02 UTC, with access to checkout and invoices temporarily disabled during investigation. The incident was resolved at 2024-04-02 17:41 UTC; the recorded duration was 2 h 38 min. | Major incident |