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Hotjar: Issues with billing system

Impact: criticalStatus: resolvedStarted Resolved (2.6 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Hotjar reported a critical billing-system outage starting 2024-04-02 15:02 UTC, with access to checkout and invoices temporarily disabled during investigation. The incident was resolved at 2024-04-02 17:41 UTC; the recorded duration was 2 h 38 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Application - insights.hotjar.cominsights.hotjar.com

Timeline of updates

  1. investigating

    We’re investigating an issue with our billing system. We have temporarily deactivated access to it whilst we investigate. Thanks for your patience whilst we look into this.

  2. investigating

    We have temporarily disabled access to the checkout process and invoices while we investigate this issue. We'll be sure to post an update as soon as these features are back available again. Thanks for you patience while we look into this!

  3. investigating

    This incident is now resolved. Thanks for bearing with us!

  4. resolved

    This incident is now resolved. Thanks for bearing with us!

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hotjar profile · Recent Hotjar incidents · Markdown · JSON