# Hotjar: Issues with billing system

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-04-02 15:02 UTC · Resolved: 2024-04-02 17:41 UTC · Duration: 2.6 h
- Updates: 4 · Affected components: Application - insights.hotjar.com, insights.hotjar.com
- [Vendor status page: https://stspg.io/pj79qs6mq9bz](https://stspg.io/pj79qs6mq9bz)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Summary

Hotjar reported a critical billing-system outage starting 2024-04-02 15:02 UTC, with access to checkout and invoices temporarily disabled during investigation. The incident was resolved at 2024-04-02 17:41 UTC; the recorded duration was 2 h 38 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-04-02 15:02 UTC: We’re investigating an issue with our billing system. We have temporarily deactivated access to it whilst we investigate. Thanks for your patience whilst we look into this.
- **investigating** 2024-04-02 15:12 UTC: We have temporarily disabled access to the checkout process and invoices while we investigate this issue. We'll be sure to post an update as soon as these features are back available again. Thanks for you patience while we look into this!
- **investigating** 2024-04-02 17:39 UTC: This incident is now resolved. Thanks for bearing with us!
- **resolved** 2024-04-02 17:41 UTC: This incident is now resolved. Thanks for bearing with us!

## Rewindex changes for this incident

- 2024-04-02 15:02 UTC: [Critical incident: Issues with billing system](https://rewindex.com/change/i857f5bb8d27209.md)


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Canonical: https://rewindex.com/company/hotjar/incidents/j08y6n2bt7bp · Markdown: https://rewindex.com/company/hotjar/incidents/j08y6n2bt7bp.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/j08y6n2bt7bp · Generated 2026-10-18T12:39:35.891Z