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Hotjar: Heatmaps screenshots not generating

Affected components: Application - insights.hotjar.cominsights.hotjar.com

Timeline of updates

1. investigating2024-03-22 19:34 UTC

   We're investigating an issue where heatmap screenshots time out and display a "Something went wrong" message. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

2. monitoring2024-03-22 21:10 UTC

   We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

3. monitoring2024-03-22 21:25 UTC

   This incident is now resolved. Thanks for bearing with us!

4. resolved2024-03-22 21:27 UTC

   This incident is now resolved. Thanks for bearing with us!

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hotjar profile · Recent Hotjar incidents · Markdown · JSON