# Hotjar: Heatmaps screenshots not generating

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-03-22 19:34 UTC · Resolved: 2024-03-22 21:27 UTC · Duration: 1.9 h
- Updates: 4 · Affected components: Application - insights.hotjar.com, insights.hotjar.com
- [Vendor status page: https://stspg.io/61vffv3pg27h](https://stspg.io/61vffv3pg27h)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **investigating** 2024-03-22 19:34 UTC: We're investigating an issue where heatmap screenshots time out and display a "Something went wrong" message. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- **monitoring** 2024-03-22 21:10 UTC: We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
- **monitoring** 2024-03-22 21:25 UTC: This incident is now resolved. Thanks for bearing with us!
- **resolved** 2024-03-22 21:27 UTC: This incident is now resolved. Thanks for bearing with us!


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Canonical: https://rewindex.com/company/hotjar/incidents/54rj7kgztbqc · Markdown: https://rewindex.com/company/hotjar/incidents/54rj7kgztbqc.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/54rj7kgztbqc · Generated 2026-10-18T10:42:42.355Z