Companies / Hotjar / incidents

Hotjar: Some upgrades not billed correctly

Timeline of updates

1. investigating2024-05-15 11:54 UTC

   We're investigating an issue where some upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 may not have been billed correctly

2. identified2024-05-16 11:27 UTC

   Our engineers have identified the issue that led to this incident and are now working on a solution.

3. identified2024-05-17 10:32 UTC

   Invoices for upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 will be processed with a delay

4. resolved2024-05-28 10:03 UTC

   The delayed invoices for upgrades from an Observe Business Plan to an Observe Scale Plan will be processed by the end of today, 28 May 2024

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