# Hotjar: Some upgrades not billed correctly

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-05-15 11:54 UTC · Resolved: 2024-05-28 10:03 UTC · Duration: 13 d
- Updates: 4
- [Vendor status page: https://stspg.io/9q3kycjyzvl1](https://stspg.io/9q3kycjyzvl1)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **investigating** 2024-05-15 11:54 UTC: We're investigating an issue where some upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 may not have been billed correctly
- **identified** 2024-05-16 11:27 UTC: Our engineers have identified the issue that led to this incident and are now working on a solution.
- **identified** 2024-05-17 10:32 UTC: Invoices for upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 will be processed with a delay
- **resolved** 2024-05-28 10:03 UTC: The delayed invoices for upgrades from an Observe Business Plan to an Observe Scale Plan will be processed by the end of today, 28 May 2024


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Canonical: https://rewindex.com/company/hotjar/incidents/8mw70cchhtjg · Markdown: https://rewindex.com/company/hotjar/incidents/8mw70cchhtjg.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/8mw70cchhtjg · Generated 2026-10-18T10:40:31.289Z