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Hotjar: Session capture partially affected

Affected components: Application - IngestionIngestion

Timeline of updates

1. monitoring2024-03-27 22:25 UTC

   Our engineers detected an issue where ~25% of visitor sessions failed to process, for approximately 2 hours, starting at 18:25 GMT and ending at 20:25 GMT. This partial gap should be covered gradually by our sampling engine in the next hours. We expect the overall number of sessions for today to remain in line with your Observe plan(s). We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal. Thanks for bearing with us!

2. resolved2024-03-28 01:26 UTC

   This incident is now resolved. Thanks for your understanding!

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hotjar profile · Recent Hotjar incidents · Markdown · JSON