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Hotjar: Some users run into "Something went wrong. please try again later." error

Affected components: Application - insights.hotjar.cominsights.hotjar.com

Timeline of updates

1. investigating2024-03-11 20:09 UTC

   We're investigating an issue in Insights where some user accounts run into a "Something went wrong. please try again later." error. Our engineers are working to fix the issue ASAP, we will post updates to status.hotjar.com. Thanks for bearing with us while we look into this!

2. identified2024-03-11 20:19 UTC

   We've identified the root cause of this incident, and a fix is being developed. We'll post an update to let you know once we move on to monitoring the fix. Thanks again for bearing with us!

3. resolved2024-03-11 21:46 UTC

   This incident has been resolved. Thanks for bearing with us!

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hotjar profile · Recent Hotjar incidents · Markdown · JSON