# Hotjar - Domain: hotjar.com · Category: analytics - Status page: https://status.hotjar.com (polled every 10 minutes; now operational) - Incidents archived: 550 (52 major/critical, 29 maintenances), history since 2016-08-01 - Last 90 days: 3 incidents; open now: 0 - Silently edited or deleted incidents: 0 ## Incidents by year | Year | Incidents | Major/critical | Maintenance | Median duration | | --- | --- | --- | --- | --- | | 2016 | 15 | 0 | 1 | 3.0 h | | 2017 | 20 | 4 | 5 | 1.7 h | | 2018 | 42 | 4 | 3 | 3.9 h | | 2019 | 37 | 8 | 2 | 2.0 h | | 2020 | 40 | 14 | 6 | 1.3 h | | 2021 | 84 | 10 | 10 | 1.1 h | | 2022 | 96 | 4 | 1 | 1.5 h | | 2023 | 145 | 6 | 1 | 1.8 h | | 2024 | 54 | 2 | 0 | 2.0 h | | 2025 | 11 | 0 | 0 | 14 h | | 2026 | 6 | 0 | 0 | 2.3 h | ## Pricing Flat tiers, from $39 per month, cheapest paid plan; 13 plan(s) (Free plan, Contact sales). Extracted from the pricing page captured 2026-10-17: [plans and prices](https://rewindex.com/company/hotjar/pricing.md) ## Recent notable changes | When (UTC) | Change | Summary | | --- | --- | --- | | 2024-06-03 17:24 UTC | [Critical incident: Some session data not being ingested](https://rewindex.com/change/i665af5abdde63c.md) | Hotjar reported a critical degradation in which some session data was not being ingested, affecting session capture. It started at 2024-06-03 17:24 UTC and was resolved at 2024-06-05 09:22 UTC, lasting 39 h 57 min. Engineers deployed temporary session-capture changes and restored ingestion to regular levels while working with their cloud provider; no root cause was stated. | | 2024-04-02 15:02 UTC | [Critical incident: Issues with billing system](https://rewindex.com/change/i857f5bb8d27209.md) | Hotjar reported a critical billing-system outage starting 2024-04-02 15:02 UTC, with access to checkout and invoices temporarily disabled during investigation. The incident was resolved at 2024-04-02 17:41 UTC; the recorded duration was 2 h 38 min. | Full timeline: [Hotjar changes](https://rewindex.com/company/hotjar/changes.md) ## Silent edits and deletions _None._ ## Page change history | Page | URL | Versions | Last changed (UTC) | History | | --- | --- | --- | --- | --- | | Terms of service | [https://hotjar.com/terms](https://hotjar.com/terms) | 1 | 2026-10-17 | | | Pricing | [https://hotjar.com/pricing](https://hotjar.com/pricing) | 1 | 2026-10-17 | | _No page changes since the first snapshot._ ## Latest 100 incidents | Started (UTC) | Incident | Impact | Duration | Edited | | --- | --- | --- | --- | --- | | 2026-09-04 14:23 UTC | [Data collection paused for some customers](https://rewindex.com/company/hotjar/incidents/1w0rmx3v0vs8.md) | none | 3.7 h | | | 2026-08-13 10:58 UTC | [Growth customers not renewed on 12 Aug for one day](https://rewindex.com/company/hotjar/incidents/kdkfqp94klh7.md) | none | 0 min | | | 2026-08-03 06:52 UTC | [Potentially all hotjar accounts with varying degrees of limited service.](https://rewindex.com/company/hotjar/incidents/3m4hlbgnqqbj.md) | none | -4852 min | | | 2026-06-10 09:07 UTC | [Missing VOC Responses](https://rewindex.com/company/hotjar/incidents/grm62n1ydtjd.md) | none | 0 min | | | 2026-01-27 20:53 UTC | [Potential login issues to Hotjar](https://rewindex.com/company/hotjar/incidents/wyq9y2rf6vyg.md) | none | 16 h | | | 2026-01-20 08:07 UTC | [Surveys not opening in Hotjar application](https://rewindex.com/company/hotjar/incidents/bcgzmxl6qn3r.md) | minor | 59 min | | | 2025-11-14 20:46 UTC | [Heatmaps: Issues Generating New Screenshots](https://rewindex.com/company/hotjar/incidents/cmwfd00nbjx0.md) | minor | 2 d | | | 2025-09-19 12:29 UTC | [Hotjar.com Down](https://rewindex.com/company/hotjar/incidents/nc7lm84fzq9j.md) | none | -60 min | | | 2025-09-19 09:18 UTC | [VoC issues](https://rewindex.com/company/hotjar/incidents/b7rm3tw0nv6v.md) | none | -1278 min | | | 2025-09-11 11:04 UTC | [Investigating Issues with Interview Scheduling Timezones](https://rewindex.com/company/hotjar/incidents/zwkv9s3cjgby.md) | none | 4 d | | | 2025-08-26 20:26 UTC | [Error when fetching User Attributes](https://rewindex.com/company/hotjar/incidents/64m4z7trwcvg.md) | none | 24 h | | | 2025-04-08 15:26 UTC | [Survey changes are not saving correctly](https://rewindex.com/company/hotjar/incidents/7zjxr872mvnn.md) | none | 1.5 h | | | 2025-03-17 14:13 UTC | [Hotjar.com down for some users](https://rewindex.com/company/hotjar/incidents/zwf2s7crfkzf.md) | none | 0 min | | | 2025-02-28 15:05 UTC | [Hotjar.com did not capture data for some users on free plans between Jan 22-Feb 28](https://rewindex.com/company/hotjar/incidents/l7ncqgmb9jw4.md) | none | 0 min | | | 2025-02-19 16:58 UTC | [Surveys not recording impressions metric](https://rewindex.com/company/hotjar/incidents/c524ykvyzmsv.md) | none | 1.1 h | | | 2025-01-21 11:34 UTC | [Unable to verify tag installation](https://rewindex.com/company/hotjar/incidents/4lvynkr2xv2x.md) | none | 3.9 h | | | 2025-01-20 07:44 UTC | [Ask Tools Temporarily Unavailable](https://rewindex.com/company/hotjar/incidents/dy4ms8jv6gmk.md) | none | 28 h | | | 2024-12-12 16:42 UTC | [Some users can't access the individual survey from the survey list page](https://rewindex.com/company/hotjar/incidents/cdl35mt4yg4g.md) | none | 1.4 h | | | 2024-11-28 09:48 UTC | [Insights sporadically unavailable](https://rewindex.com/company/hotjar/incidents/mkyd319lfy7w.md) | none | 36 min | | | 2024-11-25 11:31 UTC | [Engage is unavailable](https://rewindex.com/company/hotjar/incidents/yc2brm8v7j8v.md) | none | 1.1 h | | | 2024-11-14 19:09 UTC | [Session ingestion lag](https://rewindex.com/company/hotjar/incidents/qq8j1g2xbqs4.md) | minor | 21 h | | | 2024-09-27 09:14 UTC | [Some users are experiencing issues logging in.](https://rewindex.com/company/hotjar/incidents/ty8qzpbk5wjt.md) | none | 1.4 h | | | 2024-09-25 11:16 UTC | [Survey Templates Unavailable](https://rewindex.com/company/hotjar/incidents/bf8phxv9p13x.md) | none | 29 min | | | 2024-09-11 12:42 UTC | [Reactivation issue](https://rewindex.com/company/hotjar/incidents/9sk9h78c9ltc.md) | none | 20 h | | | 2024-09-03 11:29 UTC | [Translation issues in Insights](https://rewindex.com/company/hotjar/incidents/3yqpk4h75rqt.md) | none | 2.5 h | | | 2024-08-30 09:20 UTC | [Survey creation errors](https://rewindex.com/company/hotjar/incidents/zbpk3w76trk5.md) | none | 40 min | | | 2024-08-22 13:32 UTC | [Some customers unable to modify their subscription](https://rewindex.com/company/hotjar/incidents/m8vmj1gsmyxc.md) | none | 50 min | | | 2024-07-17 08:55 UTC | [Errors when loading Hotjar Insights](https://rewindex.com/company/hotjar/incidents/h4hrrctymd0t.md) | none | 3.1 h | | | 2024-06-07 10:37 UTC | [Bundle Discount applied incorrectly to some accounts](https://rewindex.com/company/hotjar/incidents/696vnqtwm1mn.md) | none | 3 d | | | 2024-06-03 17:24 UTC | [Some session data not being ingested](https://rewindex.com/company/hotjar/incidents/nd6hssq2z999.md) | critical | 40 h | | | 2024-06-03 09:31 UTC | [Ask responses briefly rejected](https://rewindex.com/company/hotjar/incidents/7j62q7jkk9pm.md) | none | 0 min | | | 2024-05-30 14:16 UTC | [Some plans not correctly activated](https://rewindex.com/company/hotjar/incidents/n82qydl8dkj0.md) | none | 8 d | | | 2024-05-15 11:54 UTC | [Some upgrades not billed correctly](https://rewindex.com/company/hotjar/incidents/8mw70cchhtjg.md) | none | 13 d | | | 2024-05-06 08:50 UTC | [Hotjar.com outage](https://rewindex.com/company/hotjar/incidents/jg1qqbkhj2vh.md) | none | 0 min | | | 2024-04-24 20:20 UTC | [Survey responses with User Attributes containing datetimes are not triggering Zaps in Zapier](https://rewindex.com/company/hotjar/incidents/hr9yt5yghd97.md) | minor | 19 h | | | 2024-04-18 14:13 UTC | [Sign-up flow leads to Survey creation instead of Overview page](https://rewindex.com/company/hotjar/incidents/k296156y2hgf.md) | none | 3.0 h | | | 2024-04-08 11:37 UTC | [Slack integration cannot be enabled](https://rewindex.com/company/hotjar/incidents/x9qh2hfjbcgk.md) | none | 1.9 h | | | 2024-04-02 15:02 UTC | [Issues with billing system](https://rewindex.com/company/hotjar/incidents/j08y6n2bt7bp.md) | critical | 2.6 h | | | 2024-04-02 12:10 UTC | [Some trials have been deactivated](https://rewindex.com/company/hotjar/incidents/rgd53wl6lny3.md) | none | 25 h | | | 2024-03-27 22:25 UTC | [Session capture partially affected](https://rewindex.com/company/hotjar/incidents/v58nq3ntz9hq.md) | none | 3.0 h | | | 2024-03-22 19:34 UTC | [Heatmaps screenshots not generating](https://rewindex.com/company/hotjar/incidents/54rj7kgztbqc.md) | none | 1.9 h | | | 2024-03-11 20:09 UTC | [Some users run into "Something went wrong. please try again later." error](https://rewindex.com/company/hotjar/incidents/994808766700.md) | none | 1.6 h | | | 2024-03-11 10:54 UTC | [Elevated latency causing slow performance](https://rewindex.com/company/hotjar/incidents/kpg949kkphkf.md) | none | 3.0 h | | | 2024-03-06 10:08 UTC | [Delays in sampling calculations](https://rewindex.com/company/hotjar/incidents/t7n8v3441zbb.md) | none | 2.1 h | | | 2024-03-05 15:54 UTC | ['Sign in with Google' is unavailable](https://rewindex.com/company/hotjar/incidents/3vl5pq37rhw6.md) | none | 41 min | | | 2024-03-04 10:28 UTC | [Delay in activating Hotjar trials](https://rewindex.com/company/hotjar/incidents/2366vdz7pb5g.md) | none | 21 min | | | 2024-02-28 16:10 UTC | [Custom colors not working for full-screen surveys](https://rewindex.com/company/hotjar/incidents/4cvmb6kck7g2.md) | none | 1.1 h | | | 2024-02-23 10:39 UTC | [Ask screenshots delayed processing](https://rewindex.com/company/hotjar/incidents/12c93wlj8319.md) | none | 41 min | | | 2024-02-21 14:05 UTC | [The project creation page in Interviews is not loading properly](https://rewindex.com/company/hotjar/incidents/x99f8z2wphfx.md) | none | 48 min | | | 2024-02-19 11:23 UTC | [Price preview shows incorrect pricing when moving to yearly](https://rewindex.com/company/hotjar/incidents/6r396lgzxnnm.md) | none | 1.3 h | | | 2024-02-15 16:14 UTC | [Abandon Surveys Not Appearing](https://rewindex.com/company/hotjar/incidents/psp5mr5w8j80.md) | none | 17 h | | | 2024-02-14 14:11 UTC | [Some users of Microsoft email not receiving registration emails](https://rewindex.com/company/hotjar/incidents/ytqz37v2l65s.md) | none | 14 d | | | 2024-02-14 13:59 UTC | [Significant drop in error capture events](https://rewindex.com/company/hotjar/incidents/hw3f958tsly5.md) | none | 2.5 h | | | 2024-02-14 09:51 UTC | [Ask features unavailable for some users](https://rewindex.com/company/hotjar/incidents/77cwvx7dqt3h.md) | none | 46 min | | | 2024-02-13 13:01 UTC | [Antivirus alerts for the Hotjar script](https://rewindex.com/company/hotjar/incidents/p94xqnqg5bqk.md) | none | 20 h | | | 2024-02-13 12:18 UTC | [Elevated failure rate in sampling value calculations](https://rewindex.com/company/hotjar/incidents/8jhmd15k6y56.md) | none | 1.2 h | | | 2024-02-12 13:15 UTC | [Redirect error for anonymous users](https://rewindex.com/company/hotjar/incidents/32t8m9778s8y.md) | none | 20 h | | | 2024-02-08 17:39 UTC | [Accounts created in the past 24 hours may not have access to their full list of tools.](https://rewindex.com/company/hotjar/incidents/f7dzwcg6wsd4.md) | none | 16 h | | | 2024-02-06 11:46 UTC | [Hotjar Insights isn't loading](https://rewindex.com/company/hotjar/incidents/zt6gngkfjjqx.md) | none | 3.6 h | | | 2024-02-02 18:12 UTC | [Some customers can't access their paid features](https://rewindex.com/company/hotjar/incidents/dngc4rtqryn6.md) | none | 4.5 h | | | 2024-02-01 12:17 UTC | [Highlights snippets not being generated](https://rewindex.com/company/hotjar/incidents/778tb3j0295v.md) | none | 1.6 h | | | 2024-01-31 14:40 UTC | [Processing delay in Recordings](https://rewindex.com/company/hotjar/incidents/ngdcn8g0mvl7.md) | none | 1.4 h | | | 2024-01-30 17:27 UTC | [Sign-up verification code email not being received or received with delay for some users](https://rewindex.com/company/hotjar/incidents/0xx5l7kfld3m.md) | none | 2 min | | | 2024-01-25 21:21 UTC | [Customer emails aren't reaching our Support team](https://rewindex.com/company/hotjar/incidents/9l0mbzx0qrxc.md) | none | 17 h | | | 2024-01-24 08:53 UTC | [Overview page not loading](https://rewindex.com/company/hotjar/incidents/4pwncbmnsssy.md) | none | 1.5 h | | | 2024-01-23 13:59 UTC | [Slack integration temporarily unavailable](https://rewindex.com/company/hotjar/incidents/7s481njcv60m.md) | none | 1.8 h | | | 2024-01-19 09:38 UTC | [Errors playing Recordings on Safari 15](https://rewindex.com/company/hotjar/incidents/gm7tfrcmj64n.md) | none | 6.2 h | | | 2024-01-16 21:12 UTC | [Ask (Feedback and Surveys) screenshots delayed](https://rewindex.com/company/hotjar/incidents/fw3n2v7x6kvx.md) | none | 38 min | | | 2024-01-12 19:59 UTC | [Survey responses not linking to recordings](https://rewindex.com/company/hotjar/incidents/pgtgrcd1w9hq.md) | none | 3 d | | | 2024-01-12 13:28 UTC | [Recordings loading indefinitely](https://rewindex.com/company/hotjar/incidents/k3zrvtm62217.md) | none | 1.4 h | | | 2024-01-03 14:11 UTC | [Zapier Integration Authentication Issue](https://rewindex.com/company/hotjar/incidents/hy39y4tn4k44.md) | none | 19 h | | | 2023-12-20 11:47 UTC | [Dismissing a full screen survey makes the page freeze](https://rewindex.com/company/hotjar/incidents/ntvbnp4zk2z3.md) | none | 49 min | | | 2023-12-12 13:29 UTC | [Permissions issues for modifying Hotjar settings and loading Insights data](https://rewindex.com/company/hotjar/incidents/wtdrmkpv81dn.md) | none | 1.9 h | | | 2023-12-12 12:54 UTC | [Highlights and screenshots are experiencing delayed processing, viewing shared recordings may redirect user to login page](https://rewindex.com/company/hotjar/incidents/lkdzd9fl9km4.md) | none | 3.3 h | | | 2023-12-12 09:51 UTC | [When switching the status of the survey in the last section of the wizard (summary), the questions will be reset to the default ones.](https://rewindex.com/company/hotjar/incidents/d65vtpy3309s.md) | none | 1.7 h | | | 2023-12-11 17:30 UTC | [Surveys not saving position settings](https://rewindex.com/company/hotjar/incidents/jz1c23n36h6l.md) | none | 51 min | | | 2023-12-07 11:17 UTC | [Recordings not displaying the correct CSS](https://rewindex.com/company/hotjar/incidents/zk92ycvgty6v.md) | none | 2.9 h | | | 2023-12-06 10:20 UTC | [Share recordings not working](https://rewindex.com/company/hotjar/incidents/3mtscpw3jkfc.md) | none | 37 min | | | 2023-11-30 15:02 UTC | [Sampling not working as expected for some sites](https://rewindex.com/company/hotjar/incidents/cwpx6hclr5gd.md) | none | 18 h | | | 2023-11-29 18:40 UTC | [Processing Survey responses being delayed](https://rewindex.com/company/hotjar/incidents/s3dmq2f4bfjp.md) | none | 47 min | | | 2023-11-29 08:49 UTC | [Engage Dashboard not loading](https://rewindex.com/company/hotjar/incidents/q15n7c956bm4.md) | none | 1.3 h | | | 2023-11-28 14:46 UTC | [Trouble processing session data](https://rewindex.com/company/hotjar/incidents/0s070zvw6v90.md) | none | 3 d | | | 2023-11-21 15:58 UTC | [Some Recordings don't apply the correct CSS](https://rewindex.com/company/hotjar/incidents/jslkmj0j88d8.md) | none | 35 min | | | 2023-11-17 09:16 UTC | [Engage is currently down](https://rewindex.com/company/hotjar/incidents/zgmyk1vs39k2.md) | none | 12 min | | | 2023-11-17 08:32 UTC | [Error Saving 'next if skipped' logic Surveys](https://rewindex.com/company/hotjar/incidents/xgzdn0br90y1.md) | none | 2.9 h | | | 2023-11-14 15:39 UTC | [Some customers experience issues making payments or updating payment details](https://rewindex.com/company/hotjar/incidents/1r21psnqhppd.md) | none | 1.7 h | | | 2023-11-10 11:36 UTC | [Some customers on paid plans cannot access paid features](https://rewindex.com/company/hotjar/incidents/gc8vl13dwbfp.md) | none | 2.7 h | | | 2023-11-09 12:44 UTC | [Ask AI Sentiment Analysis processing stopped](https://rewindex.com/company/hotjar/incidents/pjks7zymm5l5.md) | none | 23 h | | | 2023-11-08 14:34 UTC | [Ask AI features not working](https://rewindex.com/company/hotjar/incidents/h7tfz7fc7rpn.md) | none | 1.8 h | | | 2023-11-08 10:07 UTC | [Canadian VAT numbers will not validate](https://rewindex.com/company/hotjar/incidents/9td7y1dtvh1v.md) | none | 2.3 h | | | 2023-11-07 13:58 UTC | [AI sentiment analysis for surveys isn't working in some cases](https://rewindex.com/company/hotjar/incidents/sdpnbpqmhfb3.md) | none | 17 h | | | 2023-11-07 07:56 UTC | [Interviews page in Hotjar Insights won't load](https://rewindex.com/company/hotjar/incidents/2c9t6nv0s1h0.md) | none | 2.2 h | | | 2023-10-30 19:15 UTC | [Engage is currently down](https://rewindex.com/company/hotjar/incidents/lhn6svphbdyy.md) | none | 4.2 h | | | 2023-10-24 14:15 UTC | [Price preview errors](https://rewindex.com/company/hotjar/incidents/kj5gjnlsgmd3.md) | none | 1.1 h | | | 2023-10-24 07:05 UTC | [Session processing is delayed](https://rewindex.com/company/hotjar/incidents/4c4tdgmkjnl1.md) | none | 8.5 h | | | 2023-10-23 07:14 UTC | [Heatmap screenshots are timing out](https://rewindex.com/company/hotjar/incidents/gc4h5hp38q4b.md) | none | 1.7 h | | | 2023-10-20 11:42 UTC | [User Lookup deletion is not working for Ask Responses](https://rewindex.com/company/hotjar/incidents/j054mysj23f9.md) | none | 1.6 h | | | 2023-10-19 13:15 UTC | [Some sites are not showing survey responses](https://rewindex.com/company/hotjar/incidents/tc590jhrgz4t.md) | none | 3.6 h | | | 2023-10-19 11:28 UTC | [Plan changes not reflected in Insights](https://rewindex.com/company/hotjar/incidents/rbj9qxwczdxc.md) | none | 56 min | | | 2023-10-19 08:21 UTC | [Interviews page not loading](https://rewindex.com/company/hotjar/incidents/sl2mf1919y0x.md) | none | 29 min | | ## Charts ### Chart data: Hotjar status incidents per year Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history. | Year | Incidents | Major/critical | | --- | --- | --- | | 2016 | 15 | 0 | | 2017 | 20 | 4 | | 2018 | 42 | 4 | | 2019 | 37 | 8 | | 2020 | 40 | 14 | | 2021 | 84 | 10 | | 2022 | 96 | 4 | | 2023 | 145 | 6 | | 2024 | 54 | 2 | | 2025 | 11 | 0 | | 2026 | 6 | 0 | ### Chart data: Incidents per month, last 36 months By impact as reported by the vendor. Maintenance excluded. | Month | Impact | Incidents | | --- | --- | --- | | 2023-10 | none | 13 | | 2023-11 | none | 14 | | 2023-12 | none | 7 | | 2024-01 | none | 10 | | 2024-02 | none | 15 | | 2024-03 | none | 7 | | 2024-04 | critical | 1 | | 2024-04 | minor | 1 | | 2024-04 | none | 3 | | 2024-05 | none | 3 | | 2024-06 | critical | 1 | | 2024-06 | none | 2 | | 2024-07 | none | 1 | | 2024-08 | none | 2 | | 2024-09 | none | 4 | | 2024-11 | minor | 1 | | 2024-11 | none | 2 | | 2024-12 | none | 1 | | 2025-01 | none | 2 | | 2025-02 | none | 2 | | 2025-03 | none | 1 | | 2025-04 | none | 1 | | 2025-08 | none | 1 | | 2025-09 | none | 3 | | 2025-11 | minor | 1 | | 2026-01 | minor | 1 | | 2026-01 | none | 1 | | 2026-06 | none | 1 | | 2026-08 | none | 2 | | 2026-09 | none | 1 | ### Chart data: Page snapshot history One dot per archived version. Grey = first archived (baseline), orange = text changed. | Date | Page | Change | | --- | --- | --- | | 2026-10-17 | Terms of service | baseline | | 2026-10-17 | Pricing | baseline | --- Canonical: https://rewindex.com/company/hotjar · Markdown: https://rewindex.com/company/hotjar.md · JSON: https://rewindex.com/api/v1/companies/hotjar · Generated 2026-10-19T01:55:27.060Z