Companies / Hotjar / incidents

Hotjar: Ask screenshots delayed processing

Timeline of updates

1. investigating2024-02-23 10:39 UTC

   We're investigating an issue where some users may see a delay in Feedback screenshots being processed. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

2. identified2024-02-23 10:53 UTC

   We've identified the issue and are working on a fix!

3. monitoring2024-02-23 11:17 UTC

   We have deployed the fix for this issue, and we are monitoring things to make sure everything is looking good!

4. resolved2024-02-23 11:20 UTC

   This incident has been resolved, the pending screenshots for Feedback responses have been processed. Thank you for bearing with us!

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hotjar profile · Recent Hotjar incidents · Markdown · JSON