# Hotjar: Ask screenshots delayed processing

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-02-23 10:39 UTC · Resolved: 2024-02-23 11:20 UTC · Duration: 41 min
- Updates: 4
- [Vendor status page: https://stspg.io/qs3mttycgxdy](https://stspg.io/qs3mttycgxdy)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **investigating** 2024-02-23 10:39 UTC: We're investigating an issue where some users may see a delay in Feedback screenshots being processed. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- **identified** 2024-02-23 10:53 UTC: We've identified the issue and are working on a fix!
- **monitoring** 2024-02-23 11:17 UTC: We have deployed the fix for this issue, and we are monitoring things to make sure everything is looking good!
- **resolved** 2024-02-23 11:20 UTC: This incident has been resolved, the pending screenshots for Feedback responses have been processed. Thank you for bearing with us!


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Canonical: https://rewindex.com/company/hotjar/incidents/12c93wlj8319 · Markdown: https://rewindex.com/company/hotjar/incidents/12c93wlj8319.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/12c93wlj8319 · Generated 2026-10-19T02:51:25.604Z