rewindex

CompaniesPlivoIncidents

Plivo: Intermittent call failures on the Voice API towards Plivo endpoints in US West region

MinorStatus: resolvedStarted Resolved (2 min)1 updatestatus.plivo.com (opens in new tab)
Part of an outage event

AWS us-east-1 outage, Dec 7, 2021 · 47 vendors, 59 incidents

Plivo’s incident depends on AWS (declared dependency, named as a cause before); it did not name AWS. (hop 1, posted +1 h 48 min vs the first vendor naming AWS)

Swipe sideways to see the whole diagram.

depends on AWSknown dependencyAWS us-east-1own incident not archivedWithin an hour11 vendors, 9 blamed AWSAptible, Firebolt, Honeycomb +81 to 4 hours later16 vendors, 12 blamed AWSMaven Central, Pusher, Confluent +13Later3 vendors, 2 blamed AWSSegment, Confluent, DopplerKnown dependency8 vendorsBandwidth, Sinch, Smartsheet +5Plivo (this incident)posted +1 h 48 min
depends on AWSknown dependencyAWS us-east-1own incident not archivedWithin an hour11 vendors, 9 blamed AWSAptible, Firebolt, Honeycomb +81 to 4 hours later16 vendors, 12 blamed AWSMaven Central, Pusher,Confluent +13Later3 vendors, 2 blamed AWSSegment, Confluent, DopplerKnown dependency8 vendorsBandwidth, Sinch, Smartsheet+5Plivo (this incident)posted +1 h 48 min
Plivo is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>11 vendors, 9 blamed AWS<br/>Aptible, Firebolt, Honeycomb +8"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>16 vendors, 12 blamed AWS<br/>Maven Central, Pusher, Confluent +13"]:::blames
  root --> h4
  later["Later<br/>3 vendors, 2 blamed AWS<br/>Segment, Confluent, Doppler"]:::blames
  root --> later
  dr["Known dependency<br/>8 vendors<br/>Bandwidth, Sinch, Smartsheet +5"]:::hop2
  root -.->|"depends on AWS"| dr
  me["Plivo (this incident)<br/>posted +1 h 48 min"]:::me
  root -.->|"known dependency"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    This incident has been resolved.

From Plivo’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.plivo.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Plivo, started 2021-12-07 17:38 UTC, resolved after 2 min, 1 update(s).

Title
Intermittent call failures on the Voice API towards Plivo endpoints in US West region
Vendor
Plivo
Date
URL
https://rewindex.com/company/plivo/incidents/pjtymc7z89dz

Plivo profileRecent Plivo incidentsAll outages on December 7, 2021Plivo in December 2021MarkdownJSON