Firebolt: Accessing Firebolt web application may fail

Impact: criticalStatus: resolvedStarted 2021-12-07 10:57 UTCResolved 2021-12-07 11:00 UTC (3 min)2 updatesSource: stspg.io

Summary

Firebolt reported a critical web application outage starting 2021-12-07 10:57 UTC, resolved at 2021-12-07 11:00 UTC (3 min). DNS configuration changes could prevent UI access; running workloads and engine operations were unaffected. Firebolt announced a fix rollout and advised users with lingering issues to clear their local DNS cache.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Firebolt Components - Web ApplicationWeb Application

Timeline of updates

monitoring2021-12-07 10:57 UTC
Due to some DNS configuration changes between 12:21 - 12:45 (Israel time) accessing Firebolt's UI could fail. The issue has been identified and a fix is being rolled out to the field. All running workloads and engine operations are not affected.
resolved2021-12-07 11:00 UTC
The incident has been resolved. Users still experiencing issues should clear their local DNS cache.

Rewindex changes for this incident

Critical incident: Accessing Firebolt web application may fail 2021-12-07 10:57 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Firebolt profile · Recent Firebolt incidents · Markdown · JSON