# Firebolt: Accessing Firebolt web application may fail

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-12-07 10:57 UTC · Resolved: 2021-12-07 11:00 UTC · Duration: 3 min
- Updates: 2 · Affected components: Firebolt Components - Web Application, Web Application
- [Vendor status page: https://stspg.io/s5qrffmgjsx6](https://stspg.io/s5qrffmgjsx6)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)

## Summary

Firebolt reported a critical web application outage starting 2021-12-07 10:57 UTC, resolved at 2021-12-07 11:00 UTC (3 min). DNS configuration changes could prevent UI access; running workloads and engine operations were unaffected. Firebolt announced a fix rollout and advised users with lingering issues to clear their local DNS cache. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2021-12-07 10:57 UTC: Due to some DNS configuration changes between 12:21 - 12:45 (Israel time) accessing Firebolt's UI could fail. The issue has been identified and a fix is being rolled out to the field. All running workloads and engine operations are not affected.
- **resolved** 2021-12-07 11:00 UTC: The incident has been resolved. Users still experiencing issues should clear their local DNS cache.

## Rewindex changes for this incident

- 2021-12-07 10:57 UTC: [Critical incident: Accessing Firebolt web application may fail](https://rewindex.com/change/id9a2c18d5431d8.md)


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Canonical: https://rewindex.com/company/firebolt/incidents/ysx56nlx7pbp · Markdown: https://rewindex.com/company/firebolt/incidents/ysx56nlx7pbp.md · JSON: https://rewindex.com/api/v1/companies/firebolt/incidents/ysx56nlx7pbp · Generated 2026-10-18T09:40:51.487Z