What vendors changed

SSalesforceService Disruption: Service Cloud Voice, Core Service

MakeConnectivity Issues Detected

Make reported a major login outage affecting eu1.make.celonis.com and eu2.make.com; background scenarios continued processing normally. It started at 2026-01-03 05:31 UTC and resolved at 2026-01-03 20:51 UTC, lasting 15 h 19 min. Make applied a fix at 01-03 10:48 UTC but did not disclose the root cause.

Box[Medium] Issue with Enterprise Reporting

Box reported a major Enterprise Reporting outage: some requested and scheduled reports were not generated, and missing reports should be rerun. Recorded start: 2026-01-03 00:16 UTC; recorded resolution: 2026-01-02 13:30 UTC, preceding the start, so duration is unknown. Box reported no current impact.

AAshbyAll-In-One: Issues sending E-Signatures

Ashby reported a critical All-In-One outage affecting e-signature requests through Dropbox Sign, starting 2026-01-02 21:12 UTC and resolved at 2026-01-02 23:36 UTC, lasting 2 h 23 min. Dropbox Sign resolved its downtime, and Ashby verified that e-signature functionality worked again.

WWorkOSDelayed Webhook Deliveries

WorkOS reported major delays affecting some webhook event types in AuthKit and Core Services - AuthKit, from 2026-01-02 20:48 UTC to 2026-01-03 14:20 UTC (17 h 31 min). Directory Sync and Magic Auth code functionality were unaffected. WorkOS increased processing capacity, and webhook delivery latencies returned to normal.

DDropbox SignDropbox Sign is experiencing an outage.

Dropbox Sign reported a major outage affecting signing, signature requests, finished document delivery, API callbacks, fax services, and HubSpot and Salesforce integrations. It ran from 2026-01-02 20:13 UTC to 2026-01-02 23:25 UTC, lasting 3 h 12 min. The vendor identified the issue, implemented a fix, and marked the incident resolved; no cause was stated.

PPineconeIntermittent unavailability across all environments for some indexes

Pinecone reported a major incident causing intermittent unavailability for some indexes across all environments, starting at 2026-01-02 16:31 UTC. A fix was implemented by 01-02 17:18 UTC, and the incident was resolved at 2026-01-02 17:58 UTC; the reported duration was 1 h 26 min.

SSalesforceService Disruption: Platform

AAptiblePerformance issues on auth.aptible.com

PPinecone[Serverless][AWS][us-west-2] 5xx errors on some read path operations

Pinecone reported a major incident causing 5xx errors on some Serverless read-path operations in AWS us-west-2. It started at 2025-12-31 03:13 UTC and was resolved at 2025-12-31 03:29 UTC, lasting 16 min; a fix was implemented, but no cause was stated.

RRetell AIASR configuration bug

SSalesforceMarketing Cloud Personalization Service Disruption: Data Processing Features, Event Receiving Features, File Transfer Services +3 more

WWorkOSDegraded AuthKit Behavior

WorkOS reported major AuthKit degradation causing intermittent errors from 2025-12-29 12:26 UTC to 2025-12-29 14:13 UTC, lasting 1 h 47 min. DDoS protection mitigated an attack but produced false positives, causing intermittent 404s for end users; WorkOS adjusted rule sensitivity and marked the incident resolved.

AActiveCampaignIncrease in Failures Using the API

ActiveCampaign reported increased API failures affecting API Availability and US Region - API Availability, with major impact. The incident started at 2025-12-27 17:00 UTC and was resolved at 2025-12-27 17:28 UTC, lasting 28 min; engineers identified the root issue but did not disclose the cause or specific fix.

Jira, Trelloand BitbucketOutbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products

Jira reported a critical incident affecting outbound email, mobile push notifications, and support ticket delivery across cloud products, recorded from 2025-12-27 04:42 UTC to 2025-12-27 05:20 UTC (37 min). The postmortem reports email and notification failures beginning at 02:48 UTC, triggered by expired monitoring-infrastructure TLS certificates; core Jira and Confluence remained available, and affected services were restored.

ConfluenceOutbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products

A critical incident affected email delivery, mobile notifications and support ticket creation across Atlassian Cloud products from 2025-12-27 02:48 UTC to 2025-12-27 05:20 UTC (2 h 32 min). Core Jira and Confluence functionality remained available. Atlassian attributed the issue to expired monitoring TLS certificates disrupting its metrics pipeline and confirmed all affected services were restored.

RRunwayUnable to start new tasks

Runway reported a critical outage preventing new tasks across App, Backend, and Public API from 2025-12-23 17:06 UTC to 2025-12-23 17:17 UTC, lasting 11 min. A fix released at 17:10 UTC improved processing; delayed requests were expected to resume, and failed submissions could be retried. The incident was resolved.

GitLabIncreased error rate for GitLab Duo Classic

SquarespaceDomain Registrations

Squarespace reported a major incident affecting domain registrations on squarespace.com from 2025-12-22 13:52 UTC to 2025-12-22 15:37 UTC, lasting 1 h 45 min. The Domains panel of sites was unaffected. Squarespace identified the issue, implemented a fix, and marked the incident resolved.

JFrogJFrog Connect partial disruption with subset of devices appearing offline

JFrog Connect had a major partial disruption causing some devices to appear offline or disconnected in the dashboard, starting 2025-12-22 08:51 UTC and lasting 47 h 52 min. It was resolved at 2025-12-24 08:44 UTC after engineers applied a fix and verified all devices were reporting status accurately.

Help ScoutDocs site not loading

Help Scout’s Docs Sites failed to load in a critical outage starting 2025-12-20 21:24 UTC. Sites were loading again by 2025-12-20 21:59 UTC, and the incident was resolved at 2025-12-20 22:43 UTC, lasting 1 h 19 min.

RRudderStackControl Plane & Activation API Disruption

RudderStack reported a major Control Plane and Activation API outage starting 2025-12-19 18:40 UTC, causing possible web app access errors; data-plane event ingestion was unaffected. An internal service outage affected dependent components, and RudderStack rolled out a fix. All services returned to normal at 2025-12-19 19:14 UTC, after 34 min.

FFrontApp not responding

Front recorded a critical App outage starting 2025-12-19 17:29 UTC, lasting 3 h 53 min and resolving at 2025-12-19 21:23 UTC. Its postmortem reports US-West-2 API latency from 14:50 UTC to 18:10 UTC prevented website loading and queued messages; no messages were lost. Missed-message and application-webhook backfills were completed.

MakeLoging to the platform is not available

Make reported a critical login outage starting 2025-12-19 00:17 UTC; webhooks and scenario executions remained operational. Service was restored by 2025-12-19 03:28 UTC, but some execution logs remained delayed until backfilling finished at 2025-12-19 11:02 UTC. The incident lasted 10 h 44 min.

New RelicAlert Irregularities in the US Region

New Relic reported a major degradation causing false alerts and false loss of signal notifications in the US; earlier updates also cited EU customers. The incident ran from 2025-12-18 23:30 UTC to 2025-12-19 02:21 UTC (2 h 51 min). A fix was implemented, and services returned to normal.

Box[Major] Issues with Box Sign

Box reported a major degradation affecting Box Sign and Box Web Application - Box Sign, starting at 2025-12-18 00:21 UTC and resolved at 2025-12-18 00:45 UTC (23 min). Box said affected services were restored to full functionality; it identified an underlying cause but did not specify it in the available evidence.

CCanvaSome users may experience an error upon accessing their Canva designs.

Some users encountered errors accessing Canva designs in a critical-impact incident that started at 2025-12-17 22:25 UTC and was resolved at 2025-12-18 01:50 UTC, lasting 3 h 24 min. Canva reported a fix and recovery at 12-17 23:28 UTC; no cause was stated.

KKlaviyoTemplate Cloning Functionality

Klaviyo reported a major incident affecting template cloning from the Template Library (Email Sending - Email Content), starting 2025-12-17 01:11 UTC and resolved at 2025-12-17 01:49 UTC (37 min). Engineering identified the cause, began implementing a fix, and later confirmed template cloning was fully restored.

Box[Critical] Issues with multiple Box services

Box reported a critical outage affecting Login/SSO, API, Box Notes and other services, with slowness and temporary unavailability. It ran from 2025-12-17 00:57 UTC to 2025-12-17 04:31 UTC (3 h 33 min); all affected services were restored. The postmortem linked the issue to an attempted rollback of a diagnostic change.

RRipplingGeneral service degradation

Rippling reported critical general service degradation affecting the Rippling App from 2025-12-16 18:47 UTC to 2025-12-16 22:35 UTC, lasting 3 h 48 min. A fix was implemented by 12-16 19:24 UTC, and the incident was resolved; no cause was stated.

CCrusoeVMs throwing Device Not Ready errors in eu-iceland1-a

GustoWe are aware that customers may be experiencing issues when accessing Gusto.

Gusto reported a critical access outage affecting API, Gusto.com website, Gusto Mobile, Payroll, Benefits, and HR, starting at 2025-12-16 18:16 UTC and resolved at 2025-12-16 20:57 UTC; the recorded duration was 2 h 40 min. A fix was implemented by 12-16 20:38 UTC, and customers were asked to retry access and contact support for remaining issues.

SquarespaceNon-English Template Front Sites

Squarespace reported a major outage affecting loading of non-English template front sites at squarespace.com, starting 2025-12-16 15:35 UTC and resolved at 2025-12-16 19:32 UTC, lasting 3 h 57 min. A fix was implemented by 18:50 UTC; no cause was stated.

HHexIssue loading displays in some published apps

Hex reported a major incident affecting display loading in some published apps on the Main site, starting at 2025-12-16 15:11 UTC. A fix was implemented, and the incident was resolved at 2025-12-16 17:43 UTC after 2 h 31 min.

RRetell AICall and API failures due to Stripe outage

SSegmentSnowflake RETL sources and Warehouse Destinations are failing due to Snowflake Outage

Segment reported a major outage affecting Snowflake RETL sources and Warehouse Destinations, with Linked Audiences, Linked Events, Reverse ETL and Warehouse Destinations affected in EU and US. Attributed to a Snowflake outage, it ran from 2025-12-16 06:37 UTC to 2025-12-16 16:55 UTC, lasting 10 h 17 min; Segment marked it resolved without specifying a fix.

DDrataBackground tasks delayed

Drata reported a major degradation in background job processing affecting downloads and policy approvals, starting 2025-12-16 00:24 UTC. The incident lasted 2 h 57 min and was resolved at 2025-12-16 03:22 UTC; Drata reported mitigation at 01:02 UTC and confirmed a fix was deployed at resolution.

WiseSandbox Error

PPinecone[Serverless][GCP][europe-west4] 5xx errors on read and write operations for some indexes

Pinecone reported a major outage causing 5xx errors on read and write operations for some Serverless indexes in GCP europe-west4. It started at 2025-12-15 10:39 UTC and was resolved at 2025-12-15 22:02 UTC, lasting 11 h 22 min; a fix was implemented, but no cause was stated.

UUnbounceLive ubpages.com Pages Not Loading

Unbounce reported a major Page Servers outage affecting live ubpages.com pages; visitors could encounter errors, while other domains were unaffected. It started at 2025-12-15 05:36 UTC and resolved at 2025-12-15 07:45 UTC, lasting 2 h 8 min. Unbounce recommended pausing affected campaigns, implemented a resolution, and confirmed traffic returned to normal.

SSalesforceService Disruption: Core Service

DatadogDelayed Processes data

Datadog reported a major degradation in Metrics and Infra Monitoring: increased Processes data latency caused possible Process Monitoring data delays or gaps, and related monitors were temporarily disabled to prevent spurious alerts. It started at 2025-12-12 21:49 UTC and lasted 1 h 54 min, resolving at 2025-12-12 23:43 UTC after a fix was implemented.

SSalesforceService Disruption: Core Service

SSecureframePersonnel Page Crashing for US/UK users

Secureframe’s Personnel Page was crashing for US/UK users in the Web Application, with impact rated major. The incident started at 2025-12-12 18:51 UTC and was resolved at 2025-12-12 21:12 UTC, lasting 2 h 21 min. Secureframe validated a fix and announced deployment to Production code and all regions before reporting resolution.

DatadogDelayed APM metric ingestion

Datadog reported a major APM and process metric ingestion delay starting 2025-12-12 18:37 UTC, affecting monitor evaluation and causing some incorrect alerts. The incident was resolved at 2025-12-12 21:52 UTC after 3 h 15 min; APM impact ended, while remaining live process data impact was tracked in a separate incident.

RRunwayIssues affecting Aleph generations

Runway reported a major incident affecting Aleph generations across App, Backend, and Public API, potentially affecting API customers. It started at 2025-12-12 10:40 UTC and was resolved at 2025-12-12 13:18 UTC, lasting 2 h 38 min. Runway said it identified the root cause but did not specify the cause or fix.

Trello500 Errors being experienced by Trello users

Trello reported a critical disruption starting 2025-12-12 06:40 UTC and lasting 1 h 1 min, with 500 errors and service disruptions affecting web and mobile users. The postmortem attributed errors and slow loading to a dependency library upgrade causing high resource usage; rolling back the library restored service.

DDrataSafeBase AI Questionnaire Service (AIQA) Down

SafeBase’s AIQA, Ask AI, and AI Search features were affected by a Google Cloud Vertex AI API outage, rated critical by the vendor. The incident started at 2025-12-11 13:36 UTC and was resolved at 2025-12-11 22:41 UTC, lasting 9 h 4 min. The vendor reported Google’s fix restored its pipelines before monitoring.