Changes / Make / Connectivity Issues Detected
Make: Major incident: Connectivity Issues Detected
Summary
Make reported a major login outage affecting eu1.make.celonis.com and eu2.make.com; background scenarios continued processing normally. It started at 2026-01-03 05:31 UTC and resolved at 2026-01-03 20:51 UTC, lasting 15 h 19 min. Make applied a fix at 01-03 10:48 UTC but did not disclose the root cause.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Connectivity Issues Detected
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-01-03 05:31 UTC
Before: not present
After: 2026-01-03 20:51 UTC
Before: not present
After: eu1.make.celonis.com, eu2.make.com, Website - eu1.make.celonis.com, Website - eu2.make.com
Before: not present
After: We are currently investigating reports of service unavailability affecting the two of our zones.
Our engineering team is currently looking into the root cause.
We will provide an update as soon as we have more information
Before: not present
After: The investigation is ongoing. We are still working to determine the root cause.
Before: not present
After: We are continuing to investigate the issue preventing users from logging in. Please be assured that while access is currently restricted, all scenarios are processing normally in the background.
Before: not present
After: We are still diagnosing the issue affecting user access. Please note that while logins are currently unavailable, all background scenarios are processing successfully as scheduled.
Before: not present
After: We have identified the root cause of the issue affecting user access and applied a fix. We will continue to monitor to system to ensure the issue is fully resolved.
Before: not present
After: We can confirm that the incident is fully resolved. All the affected components are running as expected without any issues.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Connectivity Issues Detected (this change) Make reported a major login outage affecting eu1.make.celonis.com and eu2.make.com; background scenarios continued processing normally. It started at 2026-01-03 05:31 UTC and resolved at 2026-01-03 20:51 UTC, lasting 15 h 19 min. Make applied a fix at 01-03 10:48 UTC but did not disclose the root cause. | Major incident |